Joined: 1/4/2023
Hello,
Trend Micro will be ending the Password Manager service on November 16, 2025. Once the service officially ends, the app and all its features (like viewing, saving, and auto filling passwords) will no longer be available. You will also no longer receive updates or support for the app after that time.
Starting October 16, 2025, in-app (monthly) subscriptions for Password Manager will be discontinued and automatically canceled.
We’re continuously improving how we protect your identity and personal data. To provide a stronger and more complete protection service, we’ve introduced Trend Micro ID Protection, which replaces Password Manager.
ID Protection not only manages your passwords—it also helps safeguard your personal information by:
If you’re using one of the following subscriptions, ID Protection is already included—no extra cost needed:
Hello,
You do not need to reinstall Trend Micro if it is already installed on your computer. If you have purchased a new subscription, you can simply follow the steps below to update the serial number in your existing Trend Micro Maximum Security installation—no reinstallation required: How to Easily Change Your Trend Micro Activation Code on Windows | Trend Micro Help Center
However, if Trend Micro Maximum Security is not currently installed on your device, you will need to install it using the link below:
My Trend Micro Account - Access features and subscriptions
If you need further assistance, feel free to let us know.
Hello,
Thank you for your response. There's no license associated with the newly created account. To activate your subscription on your devices, please ensure that you sign in using the email address where the license is registered. Once you are logged in with the correct email, the subscription should appear and activate accordingly.
If you need further assistance, please let us know and we will be glad to help.
Hello,
If you would like to purchase a new subscription, please click the link below and select your country to proceed with the purchase:
Purchase a New Trend Micro Subscription: Step-by-Step Guide | Trend Micro Help Center
Should you need any assistance during the process, feel free to let us know. We are here to help.
Hello,
Try this troubleshooting steps to restart Trend Micro Components.
1. Press the Windows key + R to open the Run dialog.
2. Type supporttool.exe and click OK.
3. When prompted by the User Account Control, click Yes.
4. In the Trend Micro Diagnostic Toolkit, navigate to the (C) Uninstall tab.
5. Click 5. Stop all components and wait for the Trend Micro icon in the taskbar to disappear (this may take 10-30 seconds).
6. Then click 4. Start all components to restart them.
7. Try opening the Trend Micro program again.