Rusty Carlo TM_Rusty

Hello, 

You’ll need to manually set up your ID Protection vault. After setup, you’ll have the option to import your passwords from Password Manager. Here's the guide to import your passwords: How to Import Passwords from Trend Micro Password Manager to ID Protection | Trend Micro Help Center

Hello,

You’re correct. The issue could indeed be caused by conflicts between Web guard VPN and other network configurations or VPN apps. We recommend checking that no other VPNs or security profiles are active on the device, as having multiple VPNs running simultaneously can cause network interruptions or dropped connections.

Hello,

Please note that this page is dedicated to inquiries related to Trend Micro products only. Thank you for your understanding.
 

Hello,
 

You can activate your new Trend Micro Maximum Security license without uninstalling the program.

To update your serial number:

1. Open Trend Micro Maximum Security.

2. Click the expiration date located at the lower-right corner.

3. Select Change your activation code, enter your new serial number, and click Apply to activate your license.

Hello,

Yes, that’s correct. iPhones running iOS 15 or later are compatible with Trend Micro Maximum Security.

Hello,

The issue occurs because your phone’s battery saver activates at 20–30%, restricting background activity and disabling Trend Micro Mobile Security. To prevent this, please remove Trend Micro Mobile Security from the battery saver list in your phone settings.
 

Hello, 

You’re correct. The issue could indeed be caused by conflicts between Web Guard VPN and other network configurations or VPN apps. We recommend checking that no other VPNs or security profiles are active on the device, as having multiple VPNs running simultaneously can cause network interruptions or dropped connections.

Hello,

Thank you for letting us know, and we’re sorry to hear that Trend Micro Mobile Security keeps closing after the recent Google update.
Please try reinstalling the Trend Micro Mobile Security app to refresh all components and resolve any compatibility issues caused by the update.
If the issue continues after reinstalling, please let us know your device model and Android version so we can further assist you.

Hello,

If you purchased the product from a store, the activation code is printed on your receipt. If you purchased it online, you will receive an email containing your invoice number and activation code details.

Hello,

If your password is not accepting, we need to uninstall your Trend Micro:
 

please follow the steps below:

1. Use the search bar near the Microsoft icon.
2. Search for "Trend Micro Diagnostic Tool Kit."
3. Open the tool and tap "C. Uninstall."
4. Tap "Stop All Components."
5. Tap "Uninstall Software."
6. Wait to ask you restart your computer, then click "Restart now".

 

To reinstall Trend Micro Maximum Security, follow these steps:

1. Go to this link: Quick Help | Trend Micro Help Center
2. Scroll down and tap "Download Maximum Security" to download the installer.
3. Open the installer once it is downloaded.
4. Tap "Accept and Continue," then enter the Activation Code.
5. Wait for the installation process to complete.

To add website on your exception list:

1. Open your Trend Micro Maximum Security
2. Click Settings
3. Click "Exception Lists"
4. Click "Add" to add your website on the list