Rusty Carlo TM_Rusty

Hi,
 

Here's the best way to guide them to reset their Instagram password:

Option 1: Through the Instagram App (Most Common)

1. Open the Instagram App: Launch the Instagram app on their smartphone or tablet.  
2. Go to the Login Screen: If they're already logged in, they'll need to log out first to reach the login screen.
3. Tap "Forgot password?" or "Get help signing in": This option is usually located below the login fields.
4. Enter Account Information: They will be prompted to enter their:
   • Username
   • Email address associated with the account
   • Phone number associated with the account
5. Choose a Reset Method: Instagram will then offer to send a login link or a security code to their registered email or phone number. They should choose the method they have access to.  
6. Check Email/SMS: They need to check their email inbox (including spam/junk folders) or their phone's SMS messages for a message from Instagram.  
7. Click the Reset Link or Enter Code:
   • If they received a link: They should click on the "Reset your password" button or link in the email. This will take them to a page where they can create a new password.  
   • If they received a code: They should enter the code into the Instagram app when prompted.
8. Create a New Password: They will then be asked to enter and confirm a new, strong password.  
9. Confirm and Log In: Once they've set a new password, they can log in to their Instagram account.

Option 2: Through a Web Browser (Desktop or Mobile)

1. Go to the Instagram Website: Visit instagram.com in their preferred web browser.
2. Click "Forgot password?": This link is typically found on the login page.  
3. Enter Account Information: Similar to the app, they'll need to enter their username, email address, or phone number.  
4. Click "Send Login Link": Instagram will send a password reset link to their registered email or phone.  
5. Check Email: They should open the email from Instagram and click the "Reset your password" link.  
6. Create New Password: They'll be redirected to a page where they can enter and confirm their new password.  
7. Log In: They can then log in with their new password.
   
   If you can't still reset your Instagram password using the instruction above, please contact Instagram support.

Hi,

Here's the guide how to install Trend Micro VPN on your Samsung phone look for Android instructions: How to Install Trend Micro VPN | Trend Micro Help Center or visit this link: Trend Micro VPN-Safe VPN Proxy - Apps on Google Play

Hello, 

I apologize for inconvenience. Our Trend Micro Password Manager will end of support soon here's the full details for end of support of Trend Micro Password Manager: Cannot Renew/Upgrade Trend Micro Password Manager | Trend Micro Help Center. You can find your Trend Micro ID Protection in your Trend Micro account. Just visit account.trendmicro.com, then sign in account. Look for "Download" tab and under "Download" tab, look for Trend Micro ID Protection and click "Get Started" to use Trend Micro ID Protection. Trend Micro ID Protection available for: Chrome | Edge | Android | iOS.

HI,

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center to guide you to cancel your auto renewal of your subscription.

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello,

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Hi,

Make sure you have stable and fast internet connection. Make sure your outlook and Trend Micro Mobile Security are updated.

Hi, 

One of the possible reasons is your battery saving is on. Please follow this guide to solve your concern: Trend Micro Web Guard keeps turning off on Android | Trend Micro Help Center

Hi,

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hi,

can you tell me what documents needed to complete the action so I can help you?