Rusty Carlo TM_Rusty

Hi,

Since there is a detection from Email Defender, it is possible that the content of the email is malicious.

If you really want to turn off the feature, you may disable it temporarily, but it is recommended to enable it again for your protection. Kindly check our help center guide below on how to Turn OFF/ON the feature.

• How To Turn OFF Email Defender
• How To Turn ON Email Defender

You may also check Secure Your Gmail, Yahoo, and Outlook Mail with Email Defender to know more on how Email Defender works. 

Hope this helps!

Hello,

To check, please contact our chat support to assist you with your credit card information: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello, 
 

Please contact us to check your account if you have been charged or not. Here's the chat support of Trend Micro to assist you with your concern: Chat with Trend Micro Support | Trend Micro Help Center.

Hello,

If you want to discuss about your subscription or cancel your subscription, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello, 

You can download Trend Micro Maximum Security on My Trend Micro Account - Access features and subscriptions. Just sign in your Trend Micro account using your email and password. Then look for "Download" tab on upper left part besides "Licenses". Under "Download" tab, look for "Maximum Security" or "Protect your device", then click " Download" and then, "Download to this device" or you can visit Quick Help | Trend Micro Help Center look for "Download Maximum Security".

Hello,

For security purposes, we are unable to support older versions of macOS. To ensure continued protection, please upgrade your macOS to Ventura or a higher version. You can find the system requirements for Trend Micro Antivirus for Mac in this guide: Trend Micro Antivirus System Requirements for Mac | Trend Micro Help Center.

Hello,

To claim your cashback, please follow this guide to claim your cashback: How to Claim Your Trend Micro Cashback | Trend Micro Help Center.

Hi,
 

Here's the best way to guide them to reset their Instagram password:

Option 1: Through the Instagram App (Most Common)

1. Open the Instagram App: Launch the Instagram app on their smartphone or tablet.  
2. Go to the Login Screen: If they're already logged in, they'll need to log out first to reach the login screen.
3. Tap "Forgot password?" or "Get help signing in": This option is usually located below the login fields.
4. Enter Account Information: They will be prompted to enter their:
   • Username
   • Email address associated with the account
   • Phone number associated with the account
5. Choose a Reset Method: Instagram will then offer to send a login link or a security code to their registered email or phone number. They should choose the method they have access to.  
6. Check Email/SMS: They need to check their email inbox (including spam/junk folders) or their phone's SMS messages for a message from Instagram.  
7. Click the Reset Link or Enter Code:
   • If they received a link: They should click on the "Reset your password" button or link in the email. This will take them to a page where they can create a new password.  
   • If they received a code: They should enter the code into the Instagram app when prompted.
8. Create a New Password: They will then be asked to enter and confirm a new, strong password.  
9. Confirm and Log In: Once they've set a new password, they can log in to their Instagram account.

Option 2: Through a Web Browser (Desktop or Mobile)

1. Go to the Instagram Website: Visit instagram.com in their preferred web browser.
2. Click "Forgot password?": This link is typically found on the login page.  
3. Enter Account Information: Similar to the app, they'll need to enter their username, email address, or phone number.  
4. Click "Send Login Link": Instagram will send a password reset link to their registered email or phone.  
5. Check Email: They should open the email from Instagram and click the "Reset your password" link.  
6. Create New Password: They'll be redirected to a page where they can enter and confirm their new password.  
7. Log In: They can then log in with their new password.
   
   If you can't still reset your Instagram password using the instruction above, please contact Instagram support.

Hi,

Here's the guide how to install Trend Micro VPN on your Samsung phone look for Android instructions: How to Install Trend Micro VPN | Trend Micro Help Center or visit this link: Trend Micro VPN-Safe VPN Proxy - Apps on Google Play

Hello, 

I apologize for inconvenience. Our Trend Micro Password Manager will end of support soon here's the full details for end of support of Trend Micro Password Manager: Cannot Renew/Upgrade Trend Micro Password Manager | Trend Micro Help Center. You can find your Trend Micro ID Protection in your Trend Micro account. Just visit account.trendmicro.com, then sign in account. Look for "Download" tab and under "Download" tab, look for Trend Micro ID Protection and click "Get Started" to use Trend Micro ID Protection. Trend Micro ID Protection available for: Chrome | Edge | Android | iOS.