Rusty Carlo TM_Rusty

Hi,
To cancel your auto renewal, visit account.trendmicro.com, then sign-in your Trend Micro Account. Under "Licenses", look of "Manage Subscription" and click stop auto renewal.

Hello, 

You can contact our chat support to discuss your concern about the price of your subscription: Chat with Trend Micro Support | Trend Micro Help Center

Please try this trouble shooting step to eliminate the pop-up ads on your computer.

 

Microsoft Edge

Using the Settings Menu:

1. Open Microsoft Edge.
2. Click the three horizontal dots (ellipsis) in the upper-right corner.
3. Select Settings.
4. Click on Privacy, search, and services in the left-hand menu.
5. Under the "Clear browsing data" section, click Choose what to clear.
6. In the "Time range" dropdown menu, select All time.
7. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked. You can also choose to clear other data types if you wish.
8. Click the Clear now button.
9. Close and reopen Edge for the changes to take effect.

Using a Keyboard Shortcut:

1. Open Microsoft Edge.
2. Press Ctrl + Shift + Del on your keyboard. This will directly open the "Clear browsing data" window.
3. In the "Time range" dropdown menu, select All time.
4. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked.
5. Click the Clear button.
6. Close and reopen Edge.

Google Chrome

Using the Settings Menu:

1. Open Google Chrome.
2. Click the three vertical dots in the upper-right corner.
3. Select More tools, then Clear browsing data.... Alternatively, you can just select History and then Clear browsing data... on the left.
4. In the "Time range" dropdown menu, select All time.
5. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked. You can also choose to clear other data types.
6. Click the Clear data button.

Using a Keyboard Shortcut:

1. Open Google Chrome.
2. Press Ctrl + Shift + Del on your keyboard. This will directly open the "Clear browsing data" window.
3. In the "Time range" dropdown menu, select All time.
4. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked.
5. Click the Clear data button.

After following these steps for either browser, your browsing data for all time should be cleared. Remember to close and reopen the browser for the changes to fully take effect.

Hello, 

I apologize for inconvenience. For better experience to assist you with this concern please contact our chat support: Chat with Trend Micro Support | Trend Micro Help Center

Hello, 

I apologize if you can't do a refund online. Here's the chat support of Trend Micro to assist you with your refund concern: Chat with Trend Micro Support | Trend Micro Help Center.

Hello,

It's challenging to definitively say which console is the most secure, as security is a constantly evolving landscape and each platform has its strengths and weaknesses. The only I can share is to give some tips how to enhance security on any console
 

To enhance security on any console:

• Use two-factor authentication.
• Use strong, unique passwords.
• Review and adjust privacy settings.
• Be cautious about what you share online.
• Keep your console updated with the latest software.

Hello,
 

Follow these steps to uninstall using the Diagnostic Toolkit:

1. Press WINDOWS + R on your keyboard to open the 'Run' window.
2. Type supporttool.exe and click OK.
3. If prompted by User Account Control, click Yes to open the Trend Micro Diagnostic Toolkit.
4. Select the (C) Uninstall tab, then click 1. Uninstall Software.
5. Click Yes, and remember to copy your serial number/activation code for future reference.
6. Check the box that says I copied my serial number, then click Uninstall.
7. Click Yes to restart your computer and complete the uninstallation.

Hello kathyandrossoz,

Please check that you are signed into your Trend Micro account within Password Manager and confirm that the associated email address is linked to your active subscription.

Hello,

Our Trend Micro VPN's "Suspicious interference detected" message could be caused by software updates, network changes, conflicts with other security software, VPN server issues, malware, or corrupted VPN settings. Troubleshooting steps include restarting devices, checking Trend Micro's status, updating software, temporarily disabling other security programs, checking/resetting VPN settings and scanning for malware. Whether to always use a VPN at home depends on your privacy/security needs and whether you can resolve the error. While not critical at home, it's recommended for public Wi-Fi or travel.

Should You Update?

• Security First: If you're concerned about security, especially if you believe you might be a target for sophisticated attacks, updating to iOS 18.3.1 is recommended.
• Minor Issues: If you haven't encountered any major bugs with your current iOS version and are not particularly worried about the security vulnerability, you might choose to wait for a future update that addresses more potential issues.
• Stay Informed: Keep an eye on tech news and forums for any emerging reports about iOS 18.3.1. This can help you make a more informed decision.

Additional Tips:

• Back Up Your Device: Before any major update, it's always a good idea to back up your iPhone to iCloud or a computer. This will ensure you can restore your data if any issues arise.
• Monitor Battery Life: After updating, monitor your battery usage for a few days to see if you notice any significant changes.

Ultimately, the decision to update is yours. Consider the security risks, potential bugs, and your individual needs before making a choice.