Rusty Carlo TM_Rusty

Hello,

If you experience the same issue, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

If you experience the same issue, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello,
Pease try different browser like Google Chrome or Microsoft Edge. If issue persist, please try to clear your browsing data on your browsers.

Here's how to clear browsing data on Chrome and Edge:

Google Chrome

On a computer:

1. Open Chrome.
2. Click the three vertical dots (More) in the top-right corner.
3. Select More tools, then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Check the boxes next to the types of information you want to remove (e.g., Browsing history, Cookies and other site data, Cached images and files).
6. Click Clear data.

On Android:

1. Open the Chrome app.
2. Tap the three vertical dots (More) in the top-right corner.
3. Tap History, then Clear browsing data.
4. Next to "Time range," select how much history you want to delete.
5. Check the boxes for the data you want to delete.
6. Tap Clear data.

On iPhone & iPad:

1. Open the Chrome app.
2. Tap the three horizontal lines (Menu) at the bottom.
3. Tap History, then Clear Browsing Data.
4. Select the Time Range.
5. Check the boxes for the data you want to clear.
6. Tap Clear Browsing Data again to confirm.

Microsoft Edge

On a computer:

1. Open Microsoft Edge.
2. Click the three horizontal dots (Settings and more) in the top-right corner.
3. Select Settings.
4. Click on Privacy, search, and services in the left-hand menu.
5. Under the "Clear browsing data" section, click Choose what to clear.
6. In the "Time range" dropdown, choose a time range.
7. Select the checkboxes next to the data you want to clear.
8. Click Clear now.

On mobile:

1. Open the Microsoft Edge app.
2. Tap the three horizontal dots (...) at the bottom.
3. Tap Settings.
4. Tap Privacy and security.
5. Tap Clear browsing data.
6. Choose the Time range.
7. Select the types of data you want to clear.
8. Tap Clear.

Remember to close and restart your browser after clearing data to ensure the changes take effect and try to renew your subscription.
If issue persists, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center

Hi,
To cancel your auto renewal, visit account.trendmicro.com, then sign-in your Trend Micro Account. Under "Licenses", look of "Manage Subscription" and click stop auto renewal.

Hello, 

You can contact our chat support to discuss your concern about the price of your subscription: Chat with Trend Micro Support | Trend Micro Help Center

Please try this trouble shooting step to eliminate the pop-up ads on your computer.

 

Microsoft Edge

Using the Settings Menu:

1. Open Microsoft Edge.
2. Click the three horizontal dots (ellipsis) in the upper-right corner.
3. Select Settings.
4. Click on Privacy, search, and services in the left-hand menu.
5. Under the "Clear browsing data" section, click Choose what to clear.
6. In the "Time range" dropdown menu, select All time.
7. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked. You can also choose to clear other data types if you wish.
8. Click the Clear now button.
9. Close and reopen Edge for the changes to take effect.

Using a Keyboard Shortcut:

1. Open Microsoft Edge.
2. Press Ctrl + Shift + Del on your keyboard. This will directly open the "Clear browsing data" window.
3. In the "Time range" dropdown menu, select All time.
4. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked.
5. Click the Clear button.
6. Close and reopen Edge.

Google Chrome

Using the Settings Menu:

1. Open Google Chrome.
2. Click the three vertical dots in the upper-right corner.
3. Select More tools, then Clear browsing data.... Alternatively, you can just select History and then Clear browsing data... on the left.
4. In the "Time range" dropdown menu, select All time.
5. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked. You can also choose to clear other data types.
6. Click the Clear data button.

Using a Keyboard Shortcut:

1. Open Google Chrome.
2. Press Ctrl + Shift + Del on your keyboard. This will directly open the "Clear browsing data" window.
3. In the "Time range" dropdown menu, select All time.
4. Make sure the boxes for Browsing history, Cookies and other site data, and Cached images and files are checked.
5. Click the Clear data button.

After following these steps for either browser, your browsing data for all time should be cleared. Remember to close and reopen the browser for the changes to fully take effect.

Hello, 

I apologize for inconvenience. For better experience to assist you with this concern please contact our chat support: Chat with Trend Micro Support | Trend Micro Help Center

Hello, 

I apologize if you can't do a refund online. Here's the chat support of Trend Micro to assist you with your refund concern: Chat with Trend Micro Support | Trend Micro Help Center.

Hello,

It's challenging to definitively say which console is the most secure, as security is a constantly evolving landscape and each platform has its strengths and weaknesses. The only I can share is to give some tips how to enhance security on any console
 

To enhance security on any console:

• Use two-factor authentication.
• Use strong, unique passwords.
• Review and adjust privacy settings.
• Be cautious about what you share online.
• Keep your console updated with the latest software.

Hello,
 

Follow these steps to uninstall using the Diagnostic Toolkit:

1. Press WINDOWS + R on your keyboard to open the 'Run' window.
2. Type supporttool.exe and click OK.
3. If prompted by User Account Control, click Yes to open the Trend Micro Diagnostic Toolkit.
4. Select the (C) Uninstall tab, then click 1. Uninstall Software.
5. Click Yes, and remember to copy your serial number/activation code for future reference.
6. Check the box that says I copied my serial number, then click Uninstall.
7. Click Yes to restart your computer and complete the uninstallation.