Rusty Carlo TM_Rusty

HI,

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center to guide you to cancel your auto renewal of your subscription.

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello,

You don't need to purchase new subscription, if you still have an active subscription.

Hi,

Make sure you have stable and fast internet connection. Make sure your outlook and Trend Micro Mobile Security are updated.

Hi, 

One of the possible reasons is your battery saving is on. Please follow this guide to solve your concern: Trend Micro Web Guard keeps turning off on Android | Trend Micro Help Center

Hi,

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hi,

can you tell me what documents needed to complete the action so I can help you?

Hello,

If you are experiencing 3-D Secure, please follow this guide to fix the issue: Fix '3-D Secure' Authentication Error When Placing an Order | Trend Micro Help Center

Hello,

If your subscription has not been renewed, Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hi,

Here's the guide to update or change your credit card information: How to Update Credit Card and Billing Info for Trend Micro Subscriptions | Trend Micro Help Center

if you still can't change your credit card information, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.