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Posted Fri, 16 Jan 2026 16:09:55 GMT by
Hi, I detected that in all my managed servers the tm_netsrv is set with automatic start but is not running. Web reputation is enabled by policy but I don’t see any error in the console. Is this the normal behavior?
Thanks, Matteo
Posted Tue, 20 Jan 2026 09:33:53 GMT by Rusty Carlo TM_Rusty
Hi Matteo, 
 

We would like to clarify that Trend Micro Home products, including Trend Micro Maximum Security, do not include the tm_netsrv component. This process is part of Trend Micro Business solutions, such as Apex One, Worry-Free Business Security, and other enterprise-grade platforms.

If you are reviewing documentation or encountering references to tm_netsrv, please note that these apply only to our business product line and not to any consumer or home editions.

For additional product information and knowledge-base resources, you may visit our official support site:
https://success.trendmicro.com/en-us/

If you have any further questions, we will be happy to assist you.

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