Rusty Carlo TM_Rusty

Hello,

If your subscription has not been renewed, Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hi,

Here's the guide to update or change your credit card information: How to Update Credit Card and Billing Info for Trend Micro Subscriptions | Trend Micro Help Center

if you still can't change your credit card information, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Hello,

Unfortunately Trend Micro VPN is only available for Windows 10 (1803 or later), Windows 11 (all versions), macOS 10.13 or later, Android 5.x or later and iOS 13.x or later

Hello,

If you want to remove all your information with Trend Micro, you need to email privacy@trendmicro.com and compose an email that you want to delete your information with Trend Micro.

 Hi,

If you want to set up your auto renewal, please follow this guide: How to Set Up Trend Micro Auto Renew | Trend Micro Help Center
 
 

Hi,

To update your credit card information please follow this guide: How to Update Credit Card and Billing Info for Trend Micro Subscriptions | Trend Micro Help Center

If you follow the instructions above, but nothing happened, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center to guide you how to update your credit card information.

Hello,
Please follow this guide how to solve your concern: Fix 0x96000014 Activation Error Code on Trend Micro for Windows | Trend Micro Help Center

Hello, 

I apologize for inconvenience. With this concern, please contact us here to discuss and help you with your concern with Trend Micro Password Manager: Chat with Trend Micro Support | Trend Micro Help Center

Hi,

To cancel your auto renewal, visit account.trendmicro.com, then sign-in your Trend Micro Account. Under "Licenses", look of "Manage Subscription" and click stop auto renewal.

If you follow the instructions above but nothing happened, please contact us here: Chat with Trend Micro Support | Trend Micro Help Center to guide you to cancel your auto renewal of your subscription.

Hello,
Here's the guide how to install Trend Micro Mobile Security for your android: How to Install Trend Micro Mobile Security on Android | Trend Micro Help Center. For your computer if you have the same serial number, you don't need to do anything. But if you have new serial number you need to open your "Trend Micro Maximum Security" click the expiration date on the lower right, then look for " Change your activation code" and enter your new serial number to stay protected your computer.