Virus threat

My phone has been infected by something named videos18+.apk. Your security system which I have relied upon for a number of years has allowed this and now it tells me it can't remove it. What is your system supposed to be able do?

i just joined the group and mysteriously someone elses email popped up in my account then switched back also it was switched to japanese and i literally had to switch it back whom can i speak to to resolve these issues

Hello,

Thank you for reaching out. Please make sure that your Trend Micro Mobile Security app and subscription are both up to date, as outdated versions may not be able to remove the latest threats.

If the issue persists after updating, please run a full device scan and then restart your device. If the detection remains, kindly share the exact detection name or screenshot so we can provide further assistance.

Some Android malware, such as “videos18+.apk,” may embed itself deeply into the system, requiring manual removal or a factory reset for complete cleanup. We’ll guide you through this if needed.