Webguard VPN causes WiFi to drop out on my Apple iPad Mini 7 (iOS 18.3).

When Mobile Security Webguard VPN is on my WiFi drops out and in and out and so on. WiFi is fine when VPN is off. Why?

Hi,
 

Trend Micro Mobile Security includes VPN protection with web guard, using a local analyzer to filter all network traffic when the Trend Micro VPN is active. You’ll see a VPN icon in your status bar when Web Guard is enabled. Are you using another VPN app on your device? If so, it may be causing your internet connection to keep turning off and on as your device tries to switch between two different VPNs.

<p>John Vincent, sorry for the delay replying. As far as I can tell, no other active VPN. I have Trend WIFi Protection app but not active. If I turn off Webguard, then the VPN in iPhone Settings says “off”. I have Telstra NBN broadband and noSIM in my iPad. If I turn on Webguard VPN, I see the VPN and Wifi icons toggle off and on.</p>

My vpn keeps interfering with my reception and I loose the internet this doesn’t happen with my iPhone or computer, have spoken on ph to trend micro people 3 times and they have taken control of my iPad but the problem still exsits but it still goes just as John Vincent says in his complaint

Thank you for reaching out and sharing your experience with us. I understand how frustrating it must be to have your VPN interfere with your internet reception on your iPad, especially when it works fine on your iPhone and computer.

Given that you've already contacted Trend Micro support multiple times without resolution, here are a few additional steps that might help:

1. Reinstall the VPN App: Sometimes, uninstalling and then reinstalling the VPN app can resolve persistent issues. This can help clear any corrupted files or settings.

2. Check for Conflicting Apps: Ensure that there are no other apps on your iPad that might be conflicting with the VPN. This includes other security or network-related apps.

3. Network Settings Reset: Resetting your iPad's network settings can sometimes resolve connectivity issues. To do this, go to Settings > General > Reset > Reset Network Settings. Please note that this will remove all saved Wi-Fi passwords, so you will need to re-enter them.

4. Update iOS and Apps: Ensure that your iPad's operating system and all apps are up-to-date. Sometimes, updates contain fixes for compatibility issues.

5. Alternative VPN: If the issue persists, you might want to try using a different VPN service to see if the problem is specific to the current one.

If none of these steps resolve the issue, I recommend reaching out to Apple Support for further assistance. There might be an underlying issue with the iPad that they can help diagnose. We appreciate your patience and understanding as we work to resolve this issue. Please let us know if you need any further assistance or have additional questions.