John Vincent tm_vincent

Hi,

Trend Micro Mobile Security includes VPN protection with web guard. If you're using another VPN app on your device, it may be causing your internet connection to keep turning off and on, as your device tries to switch between two different VPNs.

Hi,

If you would like to turn off notifications from Trend Micro temporarily without disabling your Trend Micro program, you can enable Mute Mode. Here are the steps to enable Mute Mode:

1. Open Trend Micro.
2. Click the Device tab.
3. Click Configure beside Mute Mode (If you see an Introduction page, click OK).
4. Click the switch to turn On Mute Mode.

This will temporarily silence notifications while keeping your Trend Micro program active.

For more information you may also visit: Stop Non-Critical Pop Ups with Trend Micro Mute Mode | Trend Micro Help Center

Hi,

URL Defense, also known as URL rewriting, is an added layer of security within your email. If the URL Defense of your email is not working, it is best to contact your email provider regarding it. To bypass this feature, you can try copying and pasting the link itself into your browser to access the link directly.

Hi,

To address the issue you're experiencing, try removing and then adding the Trend Micro Toolbar again on your browser. You can use the following links for guidance on how to add the Trend Micro Toolbar again:

- [How to Add Trend Micro Toolbar to Chrome on Windows | Trend Micro Help Center] for Windows computers
- [How to add Trend Micro Google Chrome Toolbar for Mac | Trend Micro Help Center] for Mac computers

Additionally, please check if the Trend Micro Toolbar has enabled email protection properly. You can do this by clicking the Trend Micro Toolbar icon at the upper right corner of your browser and verifying if Email Defender is protecting your email account.

Hi,

We understand you're looking for support, and we apologize for the inconvenience, but you've reached a community focused on Trend Micro Home. To get the right help, please visit the official Trend Micro Business Support page: Contact Support | Trend Micro Business Support. Select your country on that page to find the best way to contact our support team.

Hi,

To address the issue you're experiencing, please verify your computer's hardware and ensure that all Windows updates have been installed. Pending updates could be affecting the performance of Trend Micro programs. Additionally, check your computer's hardware to ensure that memory usage is not at 100%. You can do this by opening the Task Manager and looking under the Performance tab. It's also possible that your computer is not fully compatible with Windows 11, which could be causing difficulties in running applications like Trend Micro. You might also want to try reinstalling Trend Micro Maximum Security using the link provided on our help center, which you can visit at http://helpcenter.trendmicro.com/install, as it may not have been properly installed initially.

Hi,

We understand you're looking for support, and we apologize for the inconvenience, but you've reached a community focused on Trend Micro Home. To get the right help, please visit the official Trend Micro Business Support page: Contact Support | Trend Micro Business Support. Select your country on that page to find the best way to contact our support team.