You may request a refund for your most recent subscription renewal by visiting https://helpcenter.trendmicro.com/srf.
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RE: cancel auto renewal
Hi, -
RE: hi
Hi,
To learn more about our support, you can find contact details at: https://helpcenter.trendmicro.com/en-us/contact-support
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RE: Renewal Issue
Hi,
If your subscription was recently renewed, please allow 24 to 48 hours for the subscription information to be updated. You can check your Trend Micro account at account.trendmicro.com to see if the update has been applied.
If your subscription details have not been updated after this time, please contact our support team for further assistance. You can find our contact information at: https://helpcenter.trendmicro.com/en-us/contact-support/
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RE: constant pop ups
Hi,
Mute Mode temporarily stops non-critical notifications on your device. Unfortunately, it cannot be enabled permanently, as doing so would also disable automatic updates for the program. Mute Mode is designed to silence non-critical notifications for 24 hours, but you can manually re-enable it or set it to activate automatically when you enter a program that requires full-screen mode.
For more information on how Mute Mode works, you can visit: Stop Non-Critical Pop Ups with Trend Micro Mute Mode | Trend Micro Help Center.
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RE: Webguard VPN causes WiFi to drop out on my Apple iPad Mini 7 (iOS 18.3).
Hi,
Trend Micro Mobile Security includes VPN protection with web guard, using a local analyzer to filter all network traffic when the Trend Micro VPN is active. You’ll see a VPN icon in your status bar when Web Guard is enabled. Are you using another VPN app on your device? If so, it may be causing your internet connection to keep turning off and on as your device tries to switch between two different VPNs.
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RE: vpn causing internet to drop from ipad
Hi,
Trend Micro Mobile Security includes VPN protection with web guard. If you're using another VPN app on your device, it may be causing your internet connection to keep turning off and on, as your device tries to switch between two different VPNs.
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RE: Intrusive notifications
Hi,
If you would like to turn off notifications from Trend Micro temporarily without disabling your Trend Micro program, you can enable Mute Mode. Here are the steps to enable Mute Mode:
- Open Trend Micro.
- Click the Device tab.
- Click Configure beside Mute Mode (If you see an Introduction page, click OK).
- Click the switch to turn On Mute Mode.
This will temporarily silence notifications while keeping your Trend Micro program active.
For more information you may also visit: Stop Non-Critical Pop Ups with Trend Micro Mute Mode | Trend Micro Help Center -
RE: Can’t connect via link from email
Hi,
URL Defense, also known as URL rewriting, is an added layer of security within your email. If the URL Defense of your email is not working, it is best to contact your email provider regarding it. To bypass this feature, you can try copying and pasting the link itself into your browser to access the link directly.
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RE: Protect your email
Hi,
To address the issue you're experiencing, try removing and then adding the Trend Micro Toolbar again on your browser. You can use the following links for guidance on how to add the Trend Micro Toolbar again:
- [How to Add Trend Micro Toolbar to Chrome on Windows | Trend Micro Help Center] for Windows computers
- [How to add Trend Micro Google Chrome Toolbar for Mac | Trend Micro Help Center] for Mac computersAdditionally, please check if the Trend Micro Toolbar has enabled email protection properly. You can do this by clicking the Trend Micro Toolbar icon at the upper right corner of your browser and verifying if Email Defender is protecting your email account.
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RE: VisionOne -> Suppressing Workbench Alerts from Packet Captures on Linux VMs
Hi,
We understand you're looking for support, and we apologize for the inconvenience, but you've reached a community focused on Trend Micro Home. To get the right help, please visit the official Trend Micro Business Support page: Contact Support | Trend Micro Business Support. Select your country on that page to find the best way to contact our support team.