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Posted Sat, 10 May 2025 19:47:51 GMT by
Greetings, I'm unable to re-activate my Trend Micro app after renewing my subscription via auto-renewal. I have a valid invoice, have restarted machine and app, checked my junk email for an activation code email; all to no avail. Is there something I'm missing?
Posted Thu, 15 May 2025 04:48:45 GMT by John Vincent tm_vincent
Hi,
 

If your subscription was recently renewed, please allow 24 to 48 hours for the subscription information to be updated. You can check your Trend Micro account at account.trendmicro.com to see if the update has been applied.

If your subscription details have not been updated after this time, please contact our support team for further assistance. You can find our contact information at: https://helpcenter.trendmicro.com/en-us/contact-support/

Posted Sun, 25 May 2025 06:18:38 GMT by
I renewed my subscription on 5th May 2025 with Invoice No 324418 Thru Reach UK Ltd and paid an amount of $199.95 yet I keep receiving messages that my subscription has not been renewed. Please confirm I have coverage. I also renewed my credit card details at the same time
Posted Mon, 26 May 2025 02:40:24 GMT by
I wish to cancel my auto renewal. However upon selecting the cancel subscriptions and following steps under my licenses; it shows SORRY FOR THE INCONVENIENCE PLEASE TRY AGAIN LATER. Kindly assist to look into this ASAP
Posted Wed, 28 May 2025 22:50:57 GMT by
Help.
Posted Wed, 28 May 2025 22:52:46 GMT by
Card not accepted.
Posted Wed, 28 May 2025 22:53:41 GMT by

Card has been 3-D Secure or equivalent confirmed. So what now?

Posted Wed, 28 May 2025 22:54:42 GMT by
Is there a way to email Trend without my posts being rejected?
Posted Thu, 29 May 2025 04:23:45 GMT by Rusty Carlo TM_Rusty
Hello,

If your subscription has not been renewed, Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.
Posted Thu, 29 May 2025 04:26:14 GMT by Rusty Carlo TM_Rusty
Hello,

If you are experiencing 3-D Secure, please follow this guide to fix the issue: Fix '3-D Secure' Authentication Error When Placing an Order | Trend Micro Help Center

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