TM_Joshua

Thank you for reaching out and sharing your experience with us. I understand how frustrating it must be to have your VPN interfere with your internet reception on your iPad, especially when it works fine on your iPhone and computer.

Given that you've already contacted Trend Micro support multiple times without resolution, here are a few additional steps that might help:

1. Reinstall the VPN App: Sometimes, uninstalling and then reinstalling the VPN app can resolve persistent issues. This can help clear any corrupted files or settings.

2. Check for Conflicting Apps: Ensure that there are no other apps on your iPad that might be conflicting with the VPN. This includes other security or network-related apps.

3. Network Settings Reset: Resetting your iPad's network settings can sometimes resolve connectivity issues. To do this, go to Settings > General > Reset > Reset Network Settings. Please note that this will remove all saved Wi-Fi passwords, so you will need to re-enter them.

4. Update iOS and Apps: Ensure that your iPad's operating system and all apps are up-to-date. Sometimes, updates contain fixes for compatibility issues.

5. Alternative VPN: If the issue persists, you might want to try using a different VPN service to see if the problem is specific to the current one.

If none of these steps resolve the issue, I recommend reaching out to Apple Support for further assistance. There might be an underlying issue with the iPad that they can help diagnose. We appreciate your patience and understanding as we work to resolve this issue. Please let us know if you need any further assistance or have additional questions.

To assist you further, you may our sales support. For more information, you may visit this link: https://helpcenter.trendmicro.com/en-us/contact-support/

You may install Trend Micro ID Protection on your browser as an extension. You may visit this link for the guide on how to install it: https://helpcenter.trendmicro.com/en-us/article/tmka-11415

For us to better help you with your concern, you may reach our technical support line. For more information, please visit this link: https://helpcenter.trendmicro.com/en-us/contact-support/

Thank you for bringing this to our attention. We are already aware of the issue, and our dedicated team is currently investigating it. You may reach us on our hotline for more information and troubleshooting.

Hi! 

Thank you for reaching out to us regarding the difficulty you're experiencing with watching Sky recordings from your Sky Q box on your iPad.

It is indeed possible that having a VPN installed on your device could be causing this issue. Streaming services like Sky often have restrictions on content access when a VPN is detected, as a measure to comply with licensing agreements and regional restrictions.

To address this issue, please consider the following steps:

1. Disable the VPN: Temporarily disable your VPN and check if you can access your Sky recordings. This is often the simplest way to determine if the VPN is the cause of the problem.

2. Adjust VPN Settings: If you need to keep the VPN active for other purposes, you can try adjusting the VPN settings or switching to a different server location that might be compatible with Sky’s services.

3. Check for App Updates: Ensure that both the Sky Q app and your iPad's operating system are up-to-date. Sometimes, updates can resolve compatibility issues.

4. Contact Sky Support: If the issue persists even after disabling the VPN, we recommend reaching out to Sky's customer support for further assistance. They may have additional troubleshooting steps or specific insights related to their service.

We hope these steps help resolve the issue, allowing you to enjoy your Sky recordings seamlessly. Should you have any further questions or need additional support, please feel free to contact us.

Thank you for bringing this to our attention. We're sorry to hear you're experiencing issues with posting. It seems there may be a technical glitch with posting directly from the front page.

For now, please continue posting by going into the specific topics. We appreciate your patience as we work to resolve this issue.

If you have any further concerns or need assistance, please don't hesitate to reach out.

May we ask how you reinstalled Trend Micro Maximum Security?

Have you tried uninstalling it using the Trend Micro Diagnostic Tool Kit?

If not, please follow the steps below:

1. Use the search bar near the Microsoft icon.
2. Search for "Trend Micro Diagnostic Tool Kit."
3. Open the tool and tap "C. Uninstall."
4. Tap "Stop All Components."
5. Tap "Uninstall Software."
6. Restart your computer.

To reinstall Trend Micro Maximum Security, follow these steps:

1. Go to this link: https://helpcenter.trendmicro.com/en-us/quick-help/
2. Scroll down and tap "Download Maximum Security" to download the installer.
3. Open the installer once it is downloaded.
4. Tap "Accept and Continue," then enter the Activation Code.
5. Wait for the installation process to complete.
6. Observe the performance.
 

Thank you for bringing this to our attention. We understand the importance of hardware compatibility. Our software is designed to work with a wide range of processors, including Snapdragon.

If you're experiencing issues, please:

1. Ensure your device's firmware and OS are updated.

2. Check for updates to Trend Micro software.

If problems persist, contact our support team with your device model, OS version, and details of the issue. We're committed to improving our software for all devices.

Hi!

Welcome to Trend Micro Home User's Community!

There are instances when updating an app without a stable connection can cause corrupted components within the app itself, leading to bugs or performance issues. Therefore, we need to verify and investigate this further. In this case, we should check the possible reasons why the software is not compatible. Kindly follow the steps below for initial troubleshooting:

Remove the updates from your Google Play Store:
1. Go to Settings.
2. Select Apps.
3. Find and tap on Google Play Store.
4. Tap the three-dot button in the upper-right corner.
5. Click on Uninstall Updates, then confirm by clicking OK.
6. Check for software updates

Check for OS Updates:
1. Go to Settings.
2. Select Software Update (or System Update, depending on your device).
3. Tap on Check for Updates."