TM_Joshua

Thank you for bringing this to our attention. We're sorry to hear you're experiencing issues with posting. It seems there may be a technical glitch with posting directly from the front page.

For now, please continue posting by going into the specific topics. We appreciate your patience as we work to resolve this issue.

If you have any further concerns or need assistance, please don't hesitate to reach out.

May we ask how you reinstalled Trend Micro Maximum Security?

Have you tried uninstalling it using the Trend Micro Diagnostic Tool Kit?

If not, please follow the steps below:

1. Use the search bar near the Microsoft icon.
2. Search for "Trend Micro Diagnostic Tool Kit."
3. Open the tool and tap "C. Uninstall."
4. Tap "Stop All Components."
5. Tap "Uninstall Software."
6. Restart your computer.

To reinstall Trend Micro Maximum Security, follow these steps:

1. Go to this link: https://helpcenter.trendmicro.com/en-us/quick-help/
2. Scroll down and tap "Download Maximum Security" to download the installer.
3. Open the installer once it is downloaded.
4. Tap "Accept and Continue," then enter the Activation Code.
5. Wait for the installation process to complete.
6. Observe the performance.
 

Thank you for bringing this to our attention. We understand the importance of hardware compatibility. Our software is designed to work with a wide range of processors, including Snapdragon.

If you're experiencing issues, please:

1. Ensure your device's firmware and OS are updated.

2. Check for updates to Trend Micro software.

If problems persist, contact our support team with your device model, OS version, and details of the issue. We're committed to improving our software for all devices.

Hi!

Welcome to Trend Micro Home User's Community!

There are instances when updating an app without a stable connection can cause corrupted components within the app itself, leading to bugs or performance issues. Therefore, we need to verify and investigate this further. In this case, we should check the possible reasons why the software is not compatible. Kindly follow the steps below for initial troubleshooting:

Remove the updates from your Google Play Store:
1. Go to Settings.
2. Select Apps.
3. Find and tap on Google Play Store.
4. Tap the three-dot button in the upper-right corner.
5. Click on Uninstall Updates, then confirm by clicking OK.
6. Check for software updates

Check for OS Updates:
1. Go to Settings.
2. Select Software Update (or System Update, depending on your device).
3. Tap on Check for Updates."