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Posted Sun, 13 Apr 2025 09:39:00 GMT by

Hello,
I ordered and paid for the Maximun Security subscription.
The card has been debited, but I don't have a license or download links.
Sincerely,
L LAURENS

Posted Tue, 06 May 2025 03:13:04 GMT by TM_FG

Hi, have you checked your email? After your purchase, an order confirmation email is sent to the email address you used, containing the Trend Micro download link and activation key.

Posted Fri, 23 May 2025 12:28:13 GMT by

We have a problem with Internet Security licenses that can't be activated..
Errorcode: 0x96000014
Best regards,
LP

Posted Mon, 26 May 2025 08:38:01 GMT by Rusty Carlo TM_Rusty

Hello,
Please follow this guide how to solve your concern: Fix 0x96000014 Activation Error Code on Trend Micro for Windows | Trend Micro Help Center

Posted Thu, 29 May 2025 17:48:05 GMT by

I already have a activation code, just need the document to complete it

Posted Mon, 02 Jun 2025 06:04:00 GMT by Rusty Carlo TM_Rusty

Hi,

can you tell me what documents needed to complete the action so I can help you?

Posted Fri, 06 Jun 2025 14:52:24 GMT by

Can you tell me why I have to buy a new license? My license is active till 25-12-2025.

Posted Sun, 08 Jun 2025 13:24:45 GMT by

Bonjour,

Ma licence est expiré depuis 1 mois et j'aimerai renouveler mon abonnement mais je n'y arrive pas. Pourriez-vous m'aider ,
Cordialement.

Posted Mon, 09 Jun 2025 08:56:18 GMT by Rusty Carlo TM_Rusty

Hello,

You don't need to purchase new subscription, if you still have an active subscription.

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