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Dead end for tech/renewal support

R Rogers
Posted Wed, 02 Oct 2024 18:00:31 GMT by R Rogers
I don't know how to contact Trend to renew my subscription. I have tried renewal online numerous times, with a 500 Server not found notification. I have called every tech support number I could find, only to be hung up on. I have tried logging in, but since subscription expired yesterday (10/1/24) with NO notification I might add, there is no record of my account, so I can't even create a new account using any of my emails. How do I get hold of anyone at Trend who can help with my renewal? What has happened at Trend, who used to be known for outstanding customer support? 
Karl Vincent tm_karl
Posted Thu, 03 Oct 2024 01:15:21 GMT by Karl Vincent tm_karl
Hi @R Rogers,

You may contact our Chat Support Team at Chat with Trend Micro Support.

They can assist you with the renewal of your subscription.

Thank you.

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