Lenovo tablet device not compatible with app

I have a current license for 2 devices. I have disconnected my CPS wanting to install 2 licence on my lenovotb-x104f but apparently tell me software not compatible. How can I get security protection???

Hi!

Welcome to Trend Micro Home User's Community!

There are instances when updating an app without a stable connection can cause corrupted components within the app itself, leading to bugs or performance issues. Therefore, we need to verify and investigate this further. In this case, we should check the possible reasons why the software is not compatible. Kindly follow the steps below for initial troubleshooting:

Remove the updates from your Google Play Store:
1. Go to Settings.
2. Select Apps.
3. Find and tap on Google Play Store.
4. Tap the three-dot button in the upper-right corner.
5. Click on Uninstall Updates, then confirm by clicking OK.
6. Check for software updates

Check for OS Updates:
1. Go to Settings.
2. Select Software Update (or System Update, depending on your device).
3. Tap on Check for Updates."

There have been some other posts that Trend Micro is not compatible with Snapdragon processors.

Thank you for bringing this to our attention. We understand the importance of hardware compatibility. Our software is designed to work with a wide range of processors, including Snapdragon.

If you're experiencing issues, please:

1. Ensure your device's firmware and OS are updated.

2. Check for updates to Trend Micro software.

If problems persist, contact our support team with your device model, OS version, and details of the issue. We're committed to improving our software for all devices.