Hi there,
Thank you for sharing your experience—this is a great observation.
Why MG iSmart is routed through Web Guard
- Web Guard uses a local VPN on Android, so it can inspect traffic from most apps at the system level—even if they’re not listed under Supported Apps.
Why you can’t exclude it
- The Supported Apps list only includes apps that are tested and confirmed compatible. Apps not on the list (like MG iSmart) may still go through the VPN but won’t appear as configurable/excludable.
Why the app fails
- MG iSmart likely blocks VPN connections or uses strict network checks, so it won’t run when Web Guard is active.
Current workaround
- Disabling Web Guard (or its filtering) allows the app to function, as you observed.
Recommendation
- Turn off Web Guard only when using MG iSmart, or
- Keep it disabled until compatibility is improved
We’ll also take this as feedback for evaluation.
Hope this helps!