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Hello, 

If your iPhone subscription has not updated after renewal, please note that in some cases it can take up to 24–48 hours for the status to sync. Since it has already been over that time, we recommend refreshing the activation on your device or confirming your renewal status in your Trend Micro account.

You can follow the official steps in this Help Center article to resolve the issue:

Why Does My Trend Micro Subscription Still Show As Expired? | Trend Micro Help Center

We hope this helps.

Hi there! 

I totally get how confusing subscriptions and auto‑renew settings can be, especially when you bought the product from a retail store or third-party reseller.

If you bought Trend Micro from a retail store or a third-party reseller: 
- To activate your subscription, you’ll need to sign in to (or create) a Trend Micro account and enter the activation code that came with the box or receipt. During activation, you’ll be asked to add billing details to set up auto‑renew.

Just to reassure you:
- You won’t be charged right away
- Your card is only used when the subscription is about to expire

Do you want to turn off auto‑renew?
No problem — you can do that anytime after activation:
1.  Go to https://account.trendmicro.com and sign in
2.  Go to Licenses tab 
3.  Locate your active subscription and click Manage Subscription
4.  Select Cancel Subscription / Stop Auto‑Renew

Turning off auto‑renew doesn’t cancel your current protection.
Your subscription will stay active until its expiration date — it just stops future automatic charges.

If anything looks off in your account or you don’t see the options mentioned above, you can visit our Contact Support page for further assistance. 

Hi. 

Thanks for reaching out. 

Trend Micro may remove Wave Browser because it is commonly classified as a Potentially Unwanted Application (PUA). 
While it isn’t always malicious, Wave Browser is known for:

- Installing without clear user consent  
- Changing default browser settings  
- Displaying intrusive ads or redirecting searches  
- Being bundled with other software  

To keep your device secure and running smoothly, Trend Micro flags and removes applications that show this type of behavior.

If you intentionally installed Wave Browser and would like to keep it, you can reinstall it — but we recommend using mainstream, trusted browsers for better security and stability.

Hi.

Thank you for reaching out.

Even if your home Wi‑Fi is marked as Trusted, the Trend Micro app may still show the “Wi‑Fi Not Secured” popup in certain situations—especially when you open apps that require extra protection (such as banking or shopping apps). Trend Micro performs an additional safety check to ensure your connection stays secure during sensitive activity.

This can also happen if your phone briefly switches between Wi‑Fi bands or if the router’s security settings need updating.
To reduce the popups, please try the following:

• Make sure the Trend Micro app is updated
• Refresh your router’s security settings (WPA2 or WPA3 recommended)
• Turn off battery optimization for the Trend Micro app
• Re-add your home network as Trusted
• Restart your device

If the alerts continue, reinstalling the app usually resolves the issue.

Hi.

Thank you for reaching out.

To make sure your computer is fully protected, please verify that Trend Micro is successfully installed on your new laptop and that it’s running the latest version. Once installed and up to date, the program will continue to provide real-time protection, updates, and regular security checks automatically.

Hi, 

Thank you for reaching out. 

For your reference, here's a Trend Micro Help Center page that will provide you the step-by-step process on how to cancel the auto renew for your Trend Micro subscription: How to Cancel Trend Micro Auto Renew Subscription | Trend Micro Help Center 

You may be seeing that pink dot or pop‑up due to a browser-specific notification (for example, from Chrome or Edge) or a custom alert on your device, rather than an actual warning coming from the Trend Micro software itself.

To help us verify, could you confirm where the pink notification appears—through the Trend Micro Mobile Security app, or from the Trend Micro system tray icon on Windows?

Hi,

Trend Micro Mobile Security checks your Wi‑Fi network for the following:

• Weak Wi‑Fi encryption (ex: WEP or no password)
• Weak router password
• Public/unknown network risks
• Unsecure router settings (ex: open ports or outdated firmware)

If any of these are detected, it will show a warning.

Here are some tips on how to fix it: 

• Make sure you use WPA3 or WPA2 encryption 
• Change your Wi-Fi password to a strong one
• Update your router firmware 
• Restart your router 
• Rescan the Wi-Fi using Trend Micro Mobile Security 

If the issue still persists, you can contact us through this link: Chat with Trend Micro Support | Trend Micro Help Center

 

Hi,

Thanks for pointing that out — you're correct. If everything works only when Web Guard is off, it usually means there’s another VPN, DNS filter, or network profile on the device causing the conflict, not the Block Trackers setting itself.

On iOS/iPadOS, Web Guard works through a local VPN. If another VPN app, DNS filtering tool, or features like iCloud Private Relay are active at the same time, they can interfere with Web Guard and lead to slow or unstable connections.

Hi there,

Thanks for reaching out!

Trend Micro Apex One and Trend Vision One Security Agents are part of our Business/Enterprise product line. Since this community supports Home & Home Office consumer products, we’re unable to assist with installation or configuration for business solutions here.

For specialized support with installing or managing Apex One or Trend Vision One Security Agents, please contact our Business Support team through this link Business Success | Trend Micro Business Support

They’ll be able to provide the proper guidance and resources for your setup.
If you need help with any Trend Micro Home & Home Office consumer product, feel free to let us know—we’re here to help!