TM_Ina

Hi. 

Folder Shield is blocking PowerShell because it’s trying to create or run a .ps1 script in a protected folder. This is expected behavior—PowerShell is often targeted by malware, so Folder Shield treats it cautiously.

This doesn’t automatically mean it’s malicious. It can be normal if it’s related to a trusted app, Windows task, or software install/update. If you recognize the source process, it’s likely safe.

If you don’t recognize what triggered it, keep it blocked and run a full scan. Only add an exception if you’re sure the script and application are legitimate.

Folder Shield is basically doing its job by alerting you. 

Hi,

Thanks for the suggestion—this is great feedback.

At the moment, there isn’t a dedicated forum for Trend Micro ID Protection, so related discussions are handled in existing security or product forums to keep them supported and visible. Although Password Manager has been discontinued, its forum remains available for legacy support and reference to past discussions.

In the meantime, please continue posting ID Protection questions in the most relevant forum, as our moderators and experts are actively monitoring those areas.

Thanks again for sharing your thoughts!

Hi, 

As of today, Trend Micro has not announced a confirmed release date for a Firefox version of the ID Protection add‑on. Browser extension availability depends on several technical and platform‑specific factors, and Trend Micro typically shares updates once they are ready for official release.

In the meantime, you can use Google Chrome or Microsoft Edge, where the ID Protection extension is fully supported or continue using ID Protection via the Trend Micro desktop/mobile app, where monitoring and alerts remain active regardless of browser.

For your reference, here's the link on how to install Trend Micro ID Protection: 
How to Install Trend Micro ID Protection | Trend Micro Help Center

Hello, 

If your iPhone subscription has not updated after renewal, please note that in some cases it can take up to 24–48 hours for the status to sync. Since it has already been over that time, we recommend refreshing the activation on your device or confirming your renewal status in your Trend Micro account.

You can follow the official steps in this Help Center article to resolve the issue:

Why Does My Trend Micro Subscription Still Show As Expired? | Trend Micro Help Center

We hope this helps.

Hi there! 

I totally get how confusing subscriptions and auto‑renew settings can be, especially when you bought the product from a retail store or third-party reseller.

If you bought Trend Micro from a retail store or a third-party reseller: 
- To activate your subscription, you’ll need to sign in to (or create) a Trend Micro account and enter the activation code that came with the box or receipt. During activation, you’ll be asked to add billing details to set up auto‑renew.

Just to reassure you:
- You won’t be charged right away
- Your card is only used when the subscription is about to expire

Do you want to turn off auto‑renew?
No problem — you can do that anytime after activation:
1.  Go to https://account.trendmicro.com and sign in
2.  Go to Licenses tab 
3.  Locate your active subscription and click Manage Subscription
4.  Select Cancel Subscription / Stop Auto‑Renew

Turning off auto‑renew doesn’t cancel your current protection.
Your subscription will stay active until its expiration date — it just stops future automatic charges.

If anything looks off in your account or you don’t see the options mentioned above, you can visit our Contact Support page for further assistance. 

Hi. 

Thanks for reaching out. 

Trend Micro may remove Wave Browser because it is commonly classified as a Potentially Unwanted Application (PUA). 
While it isn’t always malicious, Wave Browser is known for:

- Installing without clear user consent  
- Changing default browser settings  
- Displaying intrusive ads or redirecting searches  
- Being bundled with other software  

To keep your device secure and running smoothly, Trend Micro flags and removes applications that show this type of behavior.

If you intentionally installed Wave Browser and would like to keep it, you can reinstall it — but we recommend using mainstream, trusted browsers for better security and stability.

Hi.

Thank you for reaching out.

Even if your home Wi‑Fi is marked as Trusted, the Trend Micro app may still show the “Wi‑Fi Not Secured” popup in certain situations—especially when you open apps that require extra protection (such as banking or shopping apps). Trend Micro performs an additional safety check to ensure your connection stays secure during sensitive activity.

This can also happen if your phone briefly switches between Wi‑Fi bands or if the router’s security settings need updating.
To reduce the popups, please try the following:

• Make sure the Trend Micro app is updated
• Refresh your router’s security settings (WPA2 or WPA3 recommended)
• Turn off battery optimization for the Trend Micro app
• Re-add your home network as Trusted
• Restart your device

If the alerts continue, reinstalling the app usually resolves the issue.

Hi.

Thank you for reaching out.

To make sure your computer is fully protected, please verify that Trend Micro is successfully installed on your new laptop and that it’s running the latest version. Once installed and up to date, the program will continue to provide real-time protection, updates, and regular security checks automatically.

Hi, 

Thank you for reaching out. 

For your reference, here's a Trend Micro Help Center page that will provide you the step-by-step process on how to cancel the auto renew for your Trend Micro subscription: How to Cancel Trend Micro Auto Renew Subscription | Trend Micro Help Center 

You may be seeing that pink dot or pop‑up due to a browser-specific notification (for example, from Chrome or Edge) or a custom alert on your device, rather than an actual warning coming from the Trend Micro software itself.

To help us verify, could you confirm where the pink notification appears—through the Trend Micro Mobile Security app, or from the Trend Micro system tray icon on Windows?