Hi,
Please check if you have successfully activated Trend Micro Mobile Security on your phone.
Also, verify if your Trend Micro Mobile Security version is 16.2.0.5294. If it’s not, kindly follow the instructions in this link to update: How to get the latest version of Mobile Security on Android | Trend Micro Help Center
If the issue persists, please feel free to contact our Technical Support Team. Here’s the link:
Contact Support | Trend Micro Help Center
Hope this helps.