Hi,
This type of pop‑up usually appears for one of the following reasons:
- Your Trend Micro subscription has expired or is close to expiring.
- You’re seeing a fake or misleading pop‑up from a website.
- Another security app or browser extension is generating the alert.
Recommended Steps:
1. Verify your subscription status
- Open your Trend Micro app
- Go to Account / Subscription Information
- Confirm whether your subscription is active or expired
2. Check if the pop‑up appears in your browser
- If it shows while browsing a website, close the browser
- Avoid clicking any links in the pop‑up
- You may want to clear browser notifications or run a full scan
3. Run a full system scan
- This helps confirm that the alert isn’t being triggered by adware or unwanted programs
