Hi there,
I’m really sorry you’re experiencing this—it’s understandably frustrating, and please don’t feel inept. What you’re seeing is usually caused by an app on the device (adware) rather than something scans alone can immediately stop.
What to check:
- Uninstall suspicious apps
Go to Settings > Apps and remove anything unfamiliar (especially recent installs or generic names like “Cleaner” or “Video Player”).
- Check “Display over other apps”
Settings > Apps > Special app access > Display over other apps → disable this for unknown apps.
- Review recently installed apps
Sort apps by newest and remove anything added before the issue started.
- Run another full scan
Open Trend Micro Mobile Security and run a full scan again.
- Ensure Web Threat Protection is ON
This helps block unwanted or malicious content.
If it continues, let us know what app is open when the ads appear or share a screenshot if possible—we’ll help you pinpoint it.
We’re here to help—just keep us posted.
