lost passwords

Password manager asked me to update my master password, there was no warning to accept or skip and now all my passwords are gone. Is there a way to reverse this or retrieve data lost? All my passwords gone! 

Lost password for router R219z model

Hello kathyandrossoz,

Please check that you are signed into your Trend Micro account within Password Manager and confirm that the associated email address is linked to your active subscription.

Please contact me as my password no longer works and I wanted to change a setting.
Trend micro has advised me that my microphone is on, how do i turn it off if the password no longer works??

Hello,

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.