Hi @jelks5x6 

 

 Have you tried to check if the "Connect to the Network" option is enabled for the device?
 

  1. Go to the menu of the HNS app
  2. Select devices
  3. Select the device that is not able to use the network
  4. Check if the "Connect to the Network" option is on

 

Hope this helps. Let me know if you need more help.