tm_kimf

Hi @jelks5x6 

 Have you tried to check if the "Connect to the Network" option is enabled for the device?
 

1. Go to the menu of the HNS app
2. Select devices
3. Select the device that is not able to use the network
4. Check if the "Connect to the Network" option is on

Hope this helps. Let me know if you need more help.

We would like to ask for the following information:

Trend Micro version:

Is the latest windows updates installed? 

Looking forward to your response. 

Hi @surr 

Welcome to Trend Micro Home Users Community!


We would like to ask for the following information:

Trend Micro Product: Mobile Security or VPN Proxy One Pro

Device used: 

OS:

Internet Connection: Wi-Fi or Data

Looking forward to your response. 

Hi @marcjakubowicz 

Welcome to Trend Micro Home Users Community!

Since you are disabling the Trend Micro when you are trying to use the OpenVPN app have you consider to include the OpenVPN to the exception list of Trend Micro?

You may click on this link on for the guide on how to add programs on the exception list:
How to add items in Trend Micro Exception List on Windows | Trend Micro Help Center

Hope this helps. Let me know if you need more help.

Hi @dickveik 

Welcome to Trend Micro Home Users Community! 

Since you mentioned that you have tried to install the patch but it did not work, have you tried to disable the Trend Micro Password Manager inside of the Payguard?

If no, please follow the steps below:
1. Open the Payguard.

2. Click the Menu icon ( ⋮ ) in the upper-right corner, then select Extensions

3. Choose Manage Extensions.

4. Locate for the Trend Micro Password Manager extension, then click Remove

5. Check if the issue still persist

Hope this helps. Let me know if you need more help.

Hi @wolf 

Welcome to Trend Micro Home Users Community!

There is a Mute Mode feature built in on the Trend Micro app by default. Have you tried to check it it's configured?  Mute Mode stops less important pop ups from interrupting you while working  on Windows PC.

You could use this link for the guide on how to setup the Mute Mode on your device:
Stop Non-Critical Pop Ups with Trend Micro Mute Mode. 

Hope this helps. Let me know if you need more help.

Hi @chu_man_ho 

Welcome to Trend Micro Home Users Community!

There is no need to reinstall the Trend Micro after renewing your subscription. If you do see a download now button that is just in there in case that the Trend Micro is not installed on the device.


Once you have renewed your subscription please make sure that the device is connected to the internet then open the Trend Micro app on your device for the expiry date to update automatically.

Hope this helps. Let me know if you need more help.

Hi @peco0059 

Welcome to Trend Micro Home Users Community!


To further help you we would like to request the following information.

• Version of Trend Micro installed:
• OS Version:
• Size of RAM:
• When did this start to happen?

• Have you tried to restart the Trend Micro app then try again?

Looking forward to your response.

Thank you!

Hi @murraydstr 

Could you tell us the threats Trend Micro identified? Kindly provide a screenshot of the Security Report so that we may also examine it.

Looking forward to your response

Thank you!

Hi @lcpawn ,

Welcome to Trend Micro Home Users Community!

We do apologize for any inconvenience this problem may have brought about. To clarify, Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store. By default if you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.  

Since you mentioned that your expiry date has been adjusted to the 10th of June 2025 could you provide us your Serial Number so we can verify it on our end?

You may visit this link to know more about the Automatic Renewal:

Auto Renew FAQ: Simplified Answers for Trend Micro Users

Looking forward to your response.

Thank you!