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Hi @surr 

Welcome to Trend Micro Home Users Community!


We would like to ask for the following information:

Trend Micro Product: Mobile Security or VPN Proxy One Pro

Device used: 

OS:

Internet Connection: Wi-Fi or Data

Looking forward to your response. 

Hi @dmawalker 

 

Welcome to Trend Micro Home Users Community!

You were the victim of a fraudulent pop-up alert, which typically leads to a technical support scam. In some cases, you will be sent to another webpage none of which are actual but you won't be able to move your cursor. One available feature is the Trend Micro Toolbar which can help stop these attacks.

Instead of purchasing a new desktop computer you could consider to upgrade to the latest version of Operating System which is Windows 11.
 

Kindly provide the link of that fraudulent website as well as the phone number you tried calling to speak with one of their representatives who was attempting to scam you.

Looking forward to your response.

Thank you!

Hi @peco0059 

Welcome to Trend Micro Home Users Community!


To further help you we would like to request the following information.

• Version of Trend Micro installed:
• OS Version:
• Size of RAM:
• When did this start to happen?

• Have you tried to restart the Trend Micro app then try again?

Looking forward to your response.

Thank you!

Hi @murraydstr 

Could you tell us the threats Trend Micro identified? Kindly provide a screenshot of the Security Report so that we may also examine it.

Looking forward to your response

Thank you!

Hi @Tayla 

Welcome to Trend Micro Community!

For us to help you out, are you able to provide us some information about the app:

Type of device: 
Specific model of the device:
IOS version/Android Version:
Version of Trend Micro program:

Looking forward to your response. 

Hi @claudiubotezatu 

Not every post that has a hyperlink in it is spam. There are certain things about employing hyperlinks that are positive. One example of this is the response format is in the form of a tiny link.

Our main goal as TM Security Experts is to provide solutions. We treat the post in our community as an important thread for raising awareness among others.  

Please feel free to share any suggestions you may have.