tm_kimf

Hi @Tayla 

Welcome to Trend Micro Community!

For us to help you out, are you able to provide us some information about the app:

Type of device: 
Specific model of the device:
IOS version/Android Version:
Version of Trend Micro program:

Looking forward to your response. 

Hi @claudiubotezatu 

Not every post that has a hyperlink in it is spam. There are certain things about employing hyperlinks that are positive. One example of this is the response format is in the form of a tiny link.

Our main goal as TM Security Experts is to provide solutions. We treat the post in our community as an important thread for raising awareness among others.  

Please feel free to share any suggestions you may have.

Hi @efa11547 

We do apologize for the inconvenience, though it might seem complicated for the renewal and payment process this is to ensure that your sensitive data would be safe during the transaction.

If you want to make sure that the auto renewal is turned off you can manually cancel it on the Trend Micro account. You may refer to this link for the instructions: How to Cancel Trend Micro Auto Renew Subscription