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threats unable to be quarantined
Hi @murraydstr
Could you tell us the threats Trend Micro identified? Kindly provide a screenshot of the Security Report so that we may also examine it.
Looking forward to your response
Thank you!
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having problems screaming video from reliable websites
Hi @dcharous ,
Welcome to Trend Micro Home Users Community!
For this concern I would like to request the following information.- Type of Device: Android / IOS
- OS Version:
- Version of Trend Micro Mobile Security installed:
- Do you have another VPN installed on the device:
- Are you using the browser or a application for steaming the videos:
Looking forward to your response.
Thank you!
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cheated out of 10 days of my subscription. was to renew june 24 for one year. you charged me and renewed my subscription on june 10th.
Hi @lcpawn ,
Welcome to Trend Micro Home Users Community!We do apologize for any inconvenience this problem may have brought about. To clarify, Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store. By default if you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.
Since you mentioned that your expiry date has been adjusted to the 10th of June 2025 could you provide us your Serial Number so we can verify it on our end?
You may visit this link to know more about the Automatic Renewal:
Auto Renew FAQ: Simplified Answers for Trend Micro Users
Looking forward to your response.
Thank you! -
parental controls not working
Hi @Tayla
Welcome to Trend Micro Community!
For us to help you out, are you able to provide us some information about the app:Type of device:
Specific model of the device:
IOS version/Android Version:
Version of Trend Micro program:
Looking forward to your response. -
how can i optimize trend micro software for better performance on my desktop pc
Not every post that has a hyperlink in it is spam. There are certain things about employing hyperlinks that are positive. One example of this is the response format is in the form of a tiny link.
Our main goal as TM Security Experts is to provide solutions. We treat the post in our community as an important thread for raising awareness among others.
Please feel free to share any suggestions you may have.
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secure your devices activate trend micro security
Hi @efa11547
We do apologize for the inconvenience, though it might seem complicated for the renewal and payment process this is to ensure that your sensitive data would be safe during the transaction.
If you want to make sure that the auto renewal is turned off you can manually cancel it on the Trend Micro account. You may refer to this link for the instructions: How to Cancel Trend Micro Auto Renew Subscription