If I'm just renewing my subscription do I have to activate? 

How do I cancel my subscription as I can’t afford it anymore 

Hi @2davidoll ,

If you are renewing the subscription and the devices that you had before are still installed with the application, there is no need to do the activation or installation process again.

Hi @christineevans,

If your subscription is registered to auto renewal, you may cancel it on the Trend Micro account. You may refer to this link for the instructions: How to Cancel Trend Micro Auto Renew Subscription. 

Let me know if you have questions. 

Thankyou, that's what I thought. I took advantage of the early renewal cashback offer and immediately got onscreen message telling me to activate the subscription. I did think this was strange and unintuitive

They could make this renewal process far easier! 

@2davidoll Thanks for renewing! We got your feedback about our renewal process and will share it with our team for future improvements.

Renewal and Payment process is in dire need of making the process easier. It is over complicated, and turns people off renewing their accounts.

@tm_kree​ Hope so!!  See my comments below. Cheers

@2davidoll​ Exactly. It needs to be a lot easier!!

@tm_kree​ thankyou for acknowledging my comments and taking them on-board 

@tm_leo​ I didn't have AUTO RENEW turned on, and yet it did on one occasion, and caused me to be charged TWICE for a renewal. The renewal process is far too complicated, and AUTO RENEWAL needs to be scrapped all together, to save any confusion.

Hi @efa11547 

We do apologize for the inconvenience, though it might seem complicated for the renewal and payment process this is to ensure that your sensitive data would be safe during the transaction.

If you want to make sure that the auto renewal is turned off you can manually cancel it on the Trend Micro account. You may refer to this link for the instructions: How to Cancel Trend Micro Auto Renew Subscription