tm_jam

The compatible version of Trend Micro Security for Chromebooks is the Trend Micro Toolbar for Chrome browser.

The Trend Micro Toolbar warns you about security risks with the websites you try to visit.

Hi @Anime_007 ,

Yes, the Trend Micro Password Manager has the feature Keystroke encryption where in it protects passwords you type from being read by cybercriminals that uses keylogging malware.

Hi @craigwindust ,

Based on the error message showing on the BSOD event which is MEMORY_MANAGEMENT, it usually means Faulty RAM Modules: Defective or incompatible RAM modules can trigger memory management errors. Driver Issues: Outdated or corrupted device drivers may conflict with the memory management system, leading to BSOD errors.

Try to reseat your RAM on the motherboard and then test it out again if it will still experience BSOD event.

Regarding the PFRO error from the logs that you find. PRFO stands for pending file rename operations. Due to the BSOD event, Trend Micro application ends up having a missing or corrupted file.

Hi @2davidoll ,

If you are renewing the subscription and the devices that you had before are still installed with the application, there is no need to do the activation or installation process again.

Hi @christineevans ,

We have successfully cancelled the upcoming auto renewal on your subscription. You should be able to receive an email as a confirmation.

Hi @toujourperet ,

If you have successfully installed the Password Manager application on your PC, yes you proceed on deleting the installer files on your desktop.

Make sure to install the Password Manager extension on your browser as well.

You may refer to this link to download the extension:

How to add Trend Micro Password Manager on Windows browser | Trend Micro Help Center

Hi @Anime_007 ,

Our Sales Team has come up with a decision that the requested changes on the mode of payment will not be implemented at the moment. However, this was taken as feedback and will be reviewed in the future.

Thank you for your understanding.

Hi @giguerejeanmarc & @w ,

May I know if you have tried restarting your Trend Micro Components using the Trend Micro Diagnostic Toolkit.

To open the Diagnostic Toolkit:

- Window + R

- On the Run Window, type in "supporttool"

- Once you have the Diagnostic Toolkit opened, click (C) Uninstall Tab

- From (C) Uninstall Tab, click (5) Stop All Components

- After at least 30 secs, click (4) Start All Components

- Check the Trend Micro icon on the system tray, it should say Starting your protection

- Observer if you will still have the same issue.