tm_leo

Hi @charlie_ ,

I wanted to let you know that the only Trend Micro program compatible with ARM devices is Maximum Security. As your current subscription is Internet Security, it won't be compatible with ARM devices.

Thank you!

Salut @ChristopheM 

C'est bon à savoir. Si vous avez besoin d'autre chose, n'hésitez pas à laisser votre message ici.

Merci!

Hi @brieq,

Welcome to Trend Micro Home Users Community!

Please try to follow the link below to export Passwords in Password Manager. 

How to export passwords from Password Manager | Trend Micro Help Center

Please take not that you need to do it on the Trend Micro Password Manager icon on your browser.

Thank you!

Hi @teenmura 

Welcome to Trend Micro Home Users Community!

We would like to ask few questions regarding the issue. 

1. How did you turn off the Trend Micro program? Please refer to this link to properly disable Trend Micro and isolate the issue: How to turn OFF Trend Micro Security on Windows | Trend Micro Help Center

2. Do you have another Antivirus program installed on your device?

3. Is the issue only occurring on your windows computer? 

Thank you!

Hi @vojanik 

Based on specifications of Nokia C21 Plus, the Operating System of this device is Android 11 (Go Edition). With that being said, Trend Micro Mobile Security cannot be installed on this device since Android Go is not supported by the app. 

Hi @christineevans,

If your subscription is registered to auto renewal, you may cancel it on the Trend Micro account. You may refer to this link for the instructions: How to Cancel Trend Micro Auto Renew Subscription. 

Let me know if you have questions.