cheated out of 10 days of my subscription. was to renew june 24 for one year. you charged me and renewed my subscription on june 10th.

Correction: cheated out of 14 days of my subscription.

Hi @lcpawn ,

Welcome to Trend Micro Home Users Community!

We do apologize for any inconvenience this problem may have brought about. To clarify, Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store. By default if you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.  

Since you mentioned that your expiry date has been adjusted to the 10th of June 2025 could you provide us your Serial Number so we can verify it on our end?

You may visit this link to know more about the Automatic Renewal:

Auto Renew FAQ: Simplified Answers for Trend Micro Users

Looking forward to your response.

Thank you!

I will call Monday customer support Monday rather than post my serial number here. If you pay for a one year subscription you should receive one year.

Hi @lcpawn,

As we checked your account, you didn't lose 14 days of your subscription; it has been extended for one year from June 24th.

You can also verify your license details by logging into your account. Here's the link: https://account.trendmicro.com/mylogin

Hope this helps.

It helps that you corrected the error.