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site éducation bloqué
Bonjour @jmailles , @philippedelan , @philippemarcheux
Peut-on savoir si vous avez déjà contacté l'administrateur informatique de l'Éducation nationale ?
Concernant votre souci, nous avons cessé de fournir des licences gratuites aux entreprises et organisations. Pour vous aider davantage, veuillez contacter votre administrateur informatique pour obtenir une assistance supplémentaire.J'espère que cela vous aidera.
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how bad is trend micro company
Hi @info68df7b,
We apologize for any inconvenience this may have caused. The link provided in the email is legitimate.
In addition, your license is set to automatic renewal so that previous billing information will be used at renewal. However, your credit card information has expired and must be updated to protect your devices.
To update your billing information, kindly follow the instructions at this link: How to Update Credit Card and Billing Info for Trend Micro Subscriptions | Trend Micro Help Center
Hope this helps.
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it seems there has been an error in a previous update now you are telling me to use another update to rectify the original update.
Hi @dyelland,
To further help you with your concern, we would like to request the following information.
- Name of the program:
- Version of Trend Micro installed:
- OS Version of your device:
- Exact Error Message:
- Screenshot of the problem:
Looking forward to your response.
Thank you!
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reduce notifications to the minimum
Thank you for bringing this to our attention, @camassac. We’re addressing the issue and will use your feedback to improve our services.
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stop the constant syncing
Hi @maward7190,
Thank you for the information. The message syncing process usually occurs during the installation of the Trend Micro Toolbar, when Trend Micro restarts, or upon turning on the device.
Please ensure your browser and Trend Micro program are up to date. For instructions on checking the Trend Micro program, use this link: How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
You might also try reinstalling the Trend Micro toolbar using this link: Install Trend Micro Toolbar on Windows Browsers: Step-by-Step Guide | Trend Micro Help Center
Hope this helps.
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unable to receive 2fa verification code sms
Hi @brettj1,
Welcome to the Trend Micro Home Users Community!As per our official statement, Microsoft committed to providing 10 years of product support for Windows 7 when it was released on October 22, 2009. Once this period ended, Microsoft discontinued support for Windows 7 to focus investment on supporting newer technologies and providing great new experiences. The specific end-of-support date for Windows 7 was January 14, 2020. Technical assistance and software updates from Windows Update that help protect your PC are no longer available. Microsoft strongly recommends upgrading to the latest Windows version to avoid situations where you need service or support that is no longer available. You may refer to this article for more information about Microsoft’s announcement.
We apologize for any inconvenience this may cause.
If you still wish to install and protect your Windows 7 device, please use this link to download the software: Trend Micro Maximum Security for Windows 7. However, while our security products are compatible with Windows 7, we strongly recommend upgrading to a more modern operating system for better stability and security.
Thank you for your understanding. We hope this information helps.
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unsubscribe and delete all
Hi @guyevrard,
We have disabled all email promotions associated with your account, so you should no longer receive emails from Trend Micro.
Additionally, if you would like to unsubscribe from Community Notification Emails, please refer to this link: How to Unsubscribe from Community Notification Email | Trend Micro Help Center
Lastly, regarding your concern about deleting everything, please contact us at the following email address to request the removal of your account:
Email Address: gdpr@trendmicro.com
You can also check this link: What is GDPR? | Trend Micro Help CenterHope this helps. Let me know if you need more help.
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how can i tell if trend maximum is installed
Hi @caroleboundy,
Welcome to the Trend Micro Home Users Community!To confirm if Trend Micro Maximum Security is installed on your computer, please follow the steps provided in this link: How to Check if Trend Micro Security is Installed on Your Devices | Trend Micro Help Center
If Trend Micro Maximum Security is not on the list, you can refer to this link to install it: Install Trend Micro Security | Trend Micro Help Center
Hope this helps. Let me know if you need more help. -
is it safe to give persona a photo of my id to verify my linkedin account
Hi @eenatsios,
Welcome to the Trend Micro Home Users Community!
To answer your question, yes, Persona is legitimate and is used by LinkedIn for identity verification. They should erase your information once verification is complete. Verify the request through official channels and review LinkedIn's privacy policy or terms of service for details on how they handle your data. If you have privacy or data security concerns, you can contact LinkedIn's support for clarification before proceeding.
Hope this helps. Let me know if you need more help. -
envoi numéro de licence périmée pour enseignant
Salut @stephaniewagner,
Pour répondre à votre préoccupation, veuillez contacter le service informatique de votre école ou l'entité responsable de la délivrance de votre numéro de série, car ils gèrent la distribution des licences.
J'espère que cela t'aides.