Jasmin Joyce Cureg

Bonjour @jmailles , @philippedelan , @philippemarcheux 

Peut-on savoir si vous avez déjà contacté l'administrateur informatique de l'Éducation nationale ?

Concernant votre souci, nous avons cessé de fournir des licences gratuites aux entreprises et organisations. Pour vous aider davantage, veuillez contacter votre administrateur informatique pour obtenir une assistance supplémentaire.

J'espère que cela vous aidera.

Hi @dyelland,

To further help you with your concern, we would like to request the following information.

• Name of the program:
• Version of Trend Micro installed:
• OS Version of your device:
• Exact Error Message:
• Screenshot of the problem:

Looking forward to your response.

Thank you!

Hi @maward7190,

Thank you for the information. The message syncing process usually occurs during the installation of the Trend Micro Toolbar, when Trend Micro restarts, or upon turning on the device. 

Please ensure your browser and Trend Micro program are up to date. For instructions on checking the Trend Micro program, use this link: How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center

You might also try reinstalling the Trend Micro toolbar using this link: Install Trend Micro Toolbar on Windows Browsers: Step-by-Step Guide | Trend Micro Help Center

Hope this helps.

Hi @eenatsios,

Welcome to the Trend Micro Home Users Community!

To answer your question, yes, Persona is legitimate and is used by LinkedIn for identity verification. They should erase your information once verification is complete. Verify the request through official channels and review LinkedIn's privacy policy or terms of service for details on how they handle your data. If you have privacy or data security concerns, you can contact LinkedIn's support for clarification before proceeding.

Hope this helps. Let me know if you need more help.

Hi @rchallpa,

Could you please let us know which network provider you are using? Are you using T-Mobile or one of its associated companies?

Regardless, I've reset the 2-factor authentication on your Trend Micro account to ensure you can log in as quickly as possible.

Hope this helps.

Привет @myacountdostup,

Проверьте дату истечения срока действия вашей лицензии и сообщите нам, взимались ли какие-либо платежи в магазине Google Play. Если дата истечения срока действия лицензии действительна, убедитесь, что Trend Micro Mobile Security включен в приложения автозапуска. Следуйте инструкциям ниже:

1. Откройте настройки системы.
2. Нажмите «Приложения».
3. Нажмите «Разрешения», затем нажмите «Автозапуск» или «Фоновый автозапуск».
4. Найдите в списке Trend Micro Mobile Security и включите его.

Надеюсь это поможет.

Hi @rhodriwhite,

Hi @kckk2401,
 

Welcome to Trend Micro Home Users Community.

I've sent you an email so we can discuss this matter.

Here is your case number: TM-3646850-S3L5M6

Thank you!

Hi @franks440dart,

To enable the App Stop or App Freeze feature of Mobile Security, here's the link: What is App Freeze in Trend Micro for Android? | Trend Micro Help Center

Also, to add the App Stop shortcut to your Home screen, please follow the instructions below:
1. Open Mobile Security App.

2. Tap App Stop or App Freeze.

3. Tap the App Stop Logo on the upper right and then Tap Add Shortcut.

Hope this helps.

Hi @claudiubotezatu,

Thank you for bringing this concern to our attention. We understand the importance of maintaining the integrity and relevance of our forum discussions. We'll take your feedback into consideration and ensure that our forum guidelines are followed more strictly in the future. Your input helps us improve the quality of our community interactions.