unable to receive 2fa verification code sms

Really sucks Trend has set their level for the device to install their maximum security on that has previously been working on that device now I can't install it on my device so to use the paid subscriction that still has several months on I can't use it without spending another $1000 to upgrade my device to use the remaining few months of my subscription that cost me hundreds to buy. So they basically are saying you're going to have to upgrade tour device to be able to use their program. I had a fauilure because of the update problem & did a reinstall to get my device working again & it's working but I can't install trend again to use 3 months of my subscription. Basically I paid fot 6 devices to use their maximum security but I can't use it because they only want people with new devices to use their program. Really shits me because I have been paying for their security system for over 20 years believing it was the best but now I'm not good enough because of an update failure.

Hi @brettj1,

Welcome to the Trend Micro Home Users Community!

As per our official statement, Microsoft committed to providing 10 years of product support for Windows 7 when it was released on October 22, 2009. Once this period ended, Microsoft discontinued support for Windows 7 to focus investment on supporting newer technologies and providing great new experiences. The specific end-of-support date for Windows 7 was January 14, 2020. Technical assistance and software updates from Windows Update that help protect your PC are no longer available. Microsoft strongly recommends upgrading to the latest Windows version to avoid situations where you need service or support that is no longer available. You may refer to this article for more information about Microsoft’s announcement.

We apologize for any inconvenience this may cause.

If you still wish to install and protect your Windows 7 device, please use this link to download the software: Trend Micro Maximum Security for Windows 7. However, while our security products are compatible with Windows 7, we strongly recommend upgrading to a more modern operating system for better stability and security.

Thank you for your understanding. We hope this information helps.

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