Jasmin Joyce Cureg

Hi @dickveik,

Could you please provide us with the exact version of your Trend Micro program? Here are the instructions for your reference: How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center

Additionally, please try reinstalling/installing the Trend Micro Toolbar and Trend Micro Password Manager Extension on your Default browser and Pay Guard browser.

Here are the links for reference:

For Default Browser:

Trend Micro Toolbar - Install Trend Micro Toolbar on Windows Browsers: Step-by-Step Guide | Trend Micro Help Center

Password Manager Extension - Trend Micro Password Manager

For Pay Guard Browser:

Password Manager Extension - Trend Micro Password Manager

Hope this helps. Let me know if you need more help.

Hi @gustavriver,

Welcome to Trend Micro Home Users Community.

May we know which browser you are using? Please try clearing your browser's cache and cookies to see if the website still gets detected.

You can refer to the following link for instructions:

How to Clear Cache & Cookies on Windows PC: Step-by-Step Guide | Trend Micro Help Center

Additionally, please check the extensions installed on your browser. If you're unsure about any of them, it's advisable to remove them. Here's the link for your reference: How to get rid of suspicious browser extensions | Trend Micro Help Center

Hope this helps. Let us know if you need further assistance.

Hi @jbrooks3329,

Updating your Android system is essential for basic device security, and fixing vulnerabilities. It won't conflict with Trend Micro Mobile Security; both work together to keep your phone safe. Android updates provide core security, while Trend Micro adds extra protection against malware and other threats.

Hope this helps.

Hi @lcpawn,

As we checked your account, you didn't lose 14 days of your subscription; it has been extended for one year from June 24th.

You can also verify your license details by logging into your account. Here's the link: https://account.trendmicro.com/mylogin

Hope this helps.

Hi @rchallpa,

Could you please let us know which network provider you are using? Are you using T-Mobile or one of its associated companies?

Regardless, I've reset the 2-factor authentication on your Trend Micro account to ensure you can log in as quickly as possible.

Hope this helps.

Привет @myacountdostup,

Проверьте дату истечения срока действия вашей лицензии и сообщите нам, взимались ли какие-либо платежи в магазине Google Play. Если дата истечения срока действия лицензии действительна, убедитесь, что Trend Micro Mobile Security включен в приложения автозапуска. Следуйте инструкциям ниже:

1. Откройте настройки системы.
2. Нажмите «Приложения».
3. Нажмите «Разрешения», затем нажмите «Автозапуск» или «Фоновый автозапуск».
4. Найдите в списке Trend Micro Mobile Security и включите его.

Надеюсь это поможет.

Hi @rhodriwhite,

Hi @kckk2401,
 

Welcome to Trend Micro Home Users Community.

I've sent you an email so we can discuss this matter.

Here is your case number: TM-3646850-S3L5M6

Thank you!

Hi @franks440dart,

To enable the App Stop or App Freeze feature of Mobile Security, here's the link: What is App Freeze in Trend Micro for Android? | Trend Micro Help Center

Also, to add the App Stop shortcut to your Home screen, please follow the instructions below:
1. Open Mobile Security App.

2. Tap App Stop or App Freeze.

3. Tap the App Stop Logo on the upper right and then Tap Add Shortcut.

Hope this helps.

Hi @claudiubotezatu,

Thank you for bringing this concern to our attention. We understand the importance of maintaining the integrity and relevance of our forum discussions. We'll take your feedback into consideration and ensure that our forum guidelines are followed more strictly in the future. Your input helps us improve the quality of our community interactions.