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firewall
Hi @teenmura,
Could you please specify which product or feature you are referring to? Also, can you clarify how and where you disabled Trend Micro?
We have the Trend Micro Firewall Booster feature available. You can find more information about it at this link: How to turn ON Trend Micro Firewall Booster on Windows | Trend Micro Help Center
Hope this helps.
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installation trend micro antivirus on a pc windows 7 problem with windows installer not sure
Hi @edp,
Since you are using Trend Micro Worry-Free for Business, please refer to this link to contact their support team: Trend Micro for Business | Contact Support
Thank you and have a great day!
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multiple windows opening in edge and google
Hi @dickveik,
I'm glad reinstalling the Trend Micro extensions solved the issue with multiple Pay Guard windows.
Let us know if you need any more help. -
multiple windows opening in edge and google
Hi @dickveik,
Could you please provide us with the exact version of your Trend Micro program? Here are the instructions for your reference: How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center
Additionally, please try reinstalling/installing the Trend Micro Toolbar and Trend Micro Password Manager Extension on your Default browser and Pay Guard browser.
Here are the links for reference:For Default Browser:
Trend Micro Toolbar - Install Trend Micro Toolbar on Windows Browsers: Step-by-Step Guide | Trend Micro Help Center
Password Manager Extension - Trend Micro Password Manager
For Pay Guard Browser:
Password Manager Extension - Trend Micro Password Manager
Hope this helps. Let me know if you need more help. -
trend micro popups with notification of website being blocked keeps on coming every 2 minutes
Welcome to Trend Micro Home Users Community.
May we know which browser you are using? Please try clearing your browser's cache and cookies to see if the website still gets detected.
You can refer to the following link for instructions:
How to Clear Cache & Cookies on Windows PC: Step-by-Step Guide | Trend Micro Help Center
Additionally, please check the extensions installed on your browser. If you're unsure about any of them, it's advisable to remove them. Here's the link for your reference: How to get rid of suspicious browser extensions | Trend Micro Help Center
Hope this helps. Let us know if you need further assistance.
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under investigation internet access issue using mobile data when mobile security for ios web guard is enabled
Hi @blloyd07,
Apologies for the inconvenience. We regret any disruption caused and encourage you to contact us through our support link: Contact Support | Trend Micro Help Center. We appreciate your understanding.
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et frequent notices to update my phones android protection on my phone. i have trend micro on it and wisjh to know if the android protectio
Hi @jbrooks3329,
Updating your Android system is essential for basic device security, and fixing vulnerabilities. It won't conflict with Trend Micro Mobile Security; both work together to keep your phone safe. Android updates provide core security, while Trend Micro adds extra protection against malware and other threats.
Hope this helps. -
cheated out of 10 days of my subscription. was to renew june 24 for one year. you charged me and renewed my subscription on june 10th.
Hi @lcpawn,
As we checked your account, you didn't lose 14 days of your subscription; it has been extended for one year from June 24th.
You can also verify your license details by logging into your account. Here's the link: https://account.trendmicro.com/myloginHope this helps.
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two factor authentication
Hi @rchallpa,
Could you please let us know which network provider you are using? Are you using T-Mobile or one of its associated companies?
Regardless, I've reset the 2-factor authentication on your Trend Micro account to ensure you can log in as quickly as possible.
Hope this helps. -
switch off vpn for certain application in iphone
Hi @huiwenshen,
Since the issue persists, could you please provide us with screenshots of the Trend Micro Blocking Message that appears when playing videos on the iPlus Living app, both with Web Guard enabled and disabled?Looking forward to your response.