Jasmin Joyce Cureg

Bonjour @jmailles , @philippedelan , @philippemarcheux 

Peut-on savoir si vous avez déjà contacté l'administrateur informatique de l'Éducation nationale ?

Concernant votre souci, nous avons cessé de fournir des licences gratuites aux entreprises et organisations. Pour vous aider davantage, veuillez contacter votre administrateur informatique pour obtenir une assistance supplémentaire.

J'espère que cela vous aidera.

Hi @info68df7b,

We apologize for any inconvenience this may have caused. The link provided in the email is legitimate.

In addition, your license is set to automatic renewal so that previous billing information will be used at renewal. However, your credit card information has expired and must be updated to protect your devices.

To update your billing information, kindly follow the instructions at this link: How to Update Credit Card and Billing Info for Trend Micro Subscriptions | Trend Micro Help Center

Hope this helps.

Thank you for bringing this to our attention, @camassac. We’re addressing the issue and will use your feedback to improve our services.

Hi @brettj1,

Welcome to the Trend Micro Home Users Community!

As per our official statement, Microsoft committed to providing 10 years of product support for Windows 7 when it was released on October 22, 2009. Once this period ended, Microsoft discontinued support for Windows 7 to focus investment on supporting newer technologies and providing great new experiences. The specific end-of-support date for Windows 7 was January 14, 2020. Technical assistance and software updates from Windows Update that help protect your PC are no longer available. Microsoft strongly recommends upgrading to the latest Windows version to avoid situations where you need service or support that is no longer available. You may refer to this article for more information about Microsoft’s announcement.

We apologize for any inconvenience this may cause.

If you still wish to install and protect your Windows 7 device, please use this link to download the software: Trend Micro Maximum Security for Windows 7. However, while our security products are compatible with Windows 7, we strongly recommend upgrading to a more modern operating system for better stability and security.

Thank you for your understanding. We hope this information helps.

Hi @caroleboundy,

Welcome to the Trend Micro Home Users Community!

To confirm if Trend Micro Maximum Security is installed on your computer, please follow the steps provided in this link: How to Check if Trend Micro Security is Installed on Your Devices | Trend Micro Help Center

If Trend Micro Maximum Security is not on the list, you can refer to this link to install it: Install Trend Micro Security | Trend Micro Help Center

Hope this helps. Let me know if you need more help.

Salut @stephaniewagner,

Pour répondre à votre préoccupation, veuillez contacter le service informatique de votre école ou l'entité responsable de la délivrance de votre numéro de série, car ils gèrent la distribution des licences.

J'espère que cela t'aides.

Hi @teenmura,

Could you please specify which product or feature you are referring to? Also, can you clarify how and where you disabled Trend Micro?

We have the Trend Micro Firewall Booster feature available. You can find more information about it at this link: How to turn ON Trend Micro Firewall Booster on Windows | Trend Micro Help Center

Hope this helps.

Hi @edp,

Since you are using Trend Micro Worry-Free for Business, please refer to this link to contact their support team: Trend Micro for Business | Contact Support

Thank you and have a great day!

Hi @dickveik,

I'm glad reinstalling the Trend Micro extensions solved the issue with multiple Pay Guard windows.

Let us know if you need any more help.

Hi @dickveik,

Could you please provide us with the exact version of your Trend Micro program? Here are the instructions for your reference: How to Update Trend Micro Security and Antivirus on Windows | Trend Micro Help Center

Additionally, please try reinstalling/installing the Trend Micro Toolbar and Trend Micro Password Manager Extension on your Default browser and Pay Guard browser.

Here are the links for reference:

For Default Browser:

Trend Micro Toolbar - Install Trend Micro Toolbar on Windows Browsers: Step-by-Step Guide | Trend Micro Help Center

Password Manager Extension - Trend Micro Password Manager

For Pay Guard Browser:

Password Manager Extension - Trend Micro Password Manager

Hope this helps. Let me know if you need more help.