Hi!
Thank you for reaching out to us regarding the difficulty you're experiencing with watching Sky recordings from your Sky Q box on your iPad.
It is indeed possible that having a VPN installed on your device could be causing this issue. Streaming services like Sky often have restrictions on content access when a VPN is detected, as a measure to comply with licensing agreements and regional restrictions.
To address this issue, please consider the following steps:
1. Disable the VPN: Temporarily disable your VPN and check if you can access your Sky recordings. This is often the simplest way to determine if the VPN is the cause of the problem.
2. Adjust VPN Settings: If you need to keep the VPN active for other purposes, you can try adjusting the VPN settings or switching to a different server location that might be compatible with Sky’s services.
3. Check for App Updates: Ensure that both the Sky Q app and your iPad's operating system are up-to-date. Sometimes, updates can resolve compatibility issues.
4. Contact Sky Support: If the issue persists even after disabling the VPN, we recommend reaching out to Sky's customer support for further assistance. They may have additional troubleshooting steps or specific insights related to their service.
We hope these steps help resolve the issue, allowing you to enjoy your Sky recordings seamlessly. Should you have any further questions or need additional support, please feel free to contact us.
