Hi @revba02 ,
Welcome to Trend Micro Home Users Community!
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We apologize for any inconvenience caused. Our support team is always prompt in addressing your concerns, both via email and in our community. We are actively awaiting your response. Here is our reply from your previous post:
Want to know if 24/7 Premium Service is included in Maximun Security for 2023? | Trend Micro Home Users Community
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Thank you.
