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Hi @revba02 ,

Welcome to Trend Micro Home Users Community!

I have set this post's visibility to private so we can protect your personal information.

We apologize for any inconvenience caused. Our support team is always prompt in addressing your concerns, both via email and in our community. We are actively awaiting your response. Here is our reply from your previous post:

‎Want to know if 24/7 Premium Service is included in Maximun Security for 2023? | Trend Micro Home Users Community

Should you need to talk to a live support person, please provide your preferred callback time and your timezone.

Thank you.

Hi @wendycollins4 ,

Welcome to Trend Micro Home Users Community!

There could be several reasons why screen mirroring isn't working between your iPhone 12 Pro Max and Apple Box. Here are some common issues and troubleshooting steps you can try:

1. Ensure Both Devices Are Connected to the Same Wi-Fi Network: Screen mirroring requires that both your iPhone and Apple TV are connected to the same Wi-Fi network.

2. Restart Your iPhone and Apple TV: Sometimes, simply restarting for few seconds both devices can resolve temporary glitches.

3. Update Software: Make sure that your iPhone and Apple TV have the latest software updates installed. Updates can often include bug fixes that address issues like screen mirroring problems.

4. Check AirPlay Settings on Apple TV: On your Apple TV, go to Settings > AirPlay and make sure AirPlay is turned on. Also, check if "Require Code" is turned off unless you specifically want to enter a code each time you connect.

5. Check AirPlay Settings on iPhone: On your iPhone, swipe down from the upper-right corner to open Control Center. Tap and hold the Screen Mirroring button (rectangle with a triangle inside). This should show your Apple TV as an option. Tap on it to start screen mirroring.

6. Disable/Enable Airplane Mode on iPhone: Sometimes toggling Airplane Mode on and off can refresh the network connection on your iPhone, which might help with AirPlay connectivity.

7. Reset Network Settings on iPhone: If other methods don’t work, try resetting your iPhone's network settings. Go to Settings > General > Reset > Reset Network Settings. This will reset Wi-Fi networks and passwords, cellular settings, and VPN settings.

8. Check for Interference and Range: Ensure that there are no physical obstructions or interference (such as large metal objects) between your iPhone and Apple TV that could weaken the signal.

9. Try a Different Device: If possible, try using a different iPhone or iPad to see if the issue persists. This can help determine if the problem is with your specific iPhone or a broader issue.

Hope this helps!

Hi @topbranda1 ,

Welcome to Trend Micro Home Users Community!

Upon checking, your old Trend Micro Maximum Security subscription for 10 devices will not be automatically renewed as it expires on August 22, 2024.

Rest assured that neither of your subscriptions is setup for automatic renewal on our end as we believe these are purchased through a retail store.

Also, we don't have an option to remove the Renew Now and Setup Auto-Renew functions from your Trend Micro Account and is meant to be there by default as this allows you to renew the subscription when it's expiring or to setup auto-renew as you see fit.

Hope this helps!

Hi @tjanderson ,

Welcome to Trend Micro Users Community!

Like what's mentioned above, remnants of previously removed program might still be on your computer. To completely remove these, kindly look for folders and subfolders named after the publisher of the detected PUA by using the file path provided by the detection of Trend Micro.

You may also refer to this solution article for more reference: Encountering 'Threat: PUA.MacOS.Tuneupmac.PFH; Unable to Quarantine' in Antivirus for Mac Scan Results | Trend Micro Help Center

Hope this helps!

Hi @kymiller62 ,

Welcome to Trend Micro Home Users Community!

We have several solutions to block scam messages off of your phone. Here are some helpful articles that you can use:

• How to Protect Against Phishing Links in Text Messages on Android | Trend Micro Help Center
• Protect Yourself From Scams on Android with Mobile Security | Trend Micro Help Center
• How to Protect Yourself: Stop Spam Texts and Phishing Links | Trend Micro Help Center
• No more spam & scam text messages | Trend Micro Check | Trend Micro (US)

Hope this helps.

Hello @leonieeastment ,

Welcome to Trend Micro Home Users Community!

Here's how you can turn off Trend Micro Security temporarily: How to turn OFF Trend Micro Security on Windows | Trend Micro Help Center

Hope this helps!

Hi @claudiubotezatu ,

Thank you for the continuous support in our community. 

Hi @maria_rosagaronzi ,

Welcome to Trend Micro Home Users Community!

Apologies for we don't have an option to upgrade your subscription to 8-device protection. Instead, you may opt to purchase a new license for 3 devices on this link.

Hope this helps.

Хотя нам очень жаль это слышать, @myacountdostup , мы хотели бы и дальше прилагать усилия для того, чтобы ваше мобильное устройство было защищено и безопасно.

Можно ли запросить скриншот сообщения, чтобы мы могли лучше оценить ситуацию и найти подходящее решение для проблемы?

Жду вашего ответа.

Hi @nababa12 ,

While I was able to find an online reference for Email Security documentation, we would like to apologize for Trend Micro Email Security Advanced concerns are beyond our support boundaries. This corporate product is best supported through this channel. Kindly contact them for more information.

Hope this helps.

Благодарим вас за эти дополнительные сведения, @myacountdostup .

Возможно, ваше продление не полностью отразилось на вашем мобильном телефоне. Нам удалось исправить дату истечения срока действия вашего бэкэнда Trend Micro Mobile Security, чтобы он сохранил вашу защиту включенной для вашего мобильного устройства.

1. Если он все еще отключает защиту, выполните следующие действия:
   На вашем телефоне Android откройте приложение Mobile Security.
2. Нажмите значок меню (3 точки) в правом верхнем углу, затем выберите «Настройки».
3. Нажмите «Учетная запись Trend Micro», затем нажмите «Контроль учетных записей».
4. Нажмите «Выйти».
5. После этого снова войдите в ту же учетную запись, чтобы повторно активировать подписку Mobile Security.

Сообщите нам, как все прошло.