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Hello @afinity2 ,

Welcome to Trend Micro Home Users Community!

Kindly refer to this link to uninstall the free trial subscription of Trend Micro off of your desktop.

Hope this helps.

Hi @sheriefmansi ,

Welcome to Trend Micro Home Users Community!

Trend Micro Ultimate Security from Best Buy is indeed bundled with VPN and is called Trend Micro VPN Proxy One Pro.

If the subscription is with the 30-day free trial, then you may follow the activation steps here.

Hope this helps.

Hi @Anime_007 ,

Thank you for sharing this information.

While Trend Micro Password Manager can be used for multiple devices, we encourage users to only employ it for personal use to prevent sharing account information, including passwords, to another individual.

Thank you.

Hi @woodsro0 ,

Let us know if the same issue will recur after you clean reinstall your Trend Micro Security. Here's how:

1. Uninstall Trend Micro Security using Diagnostic Toolkit.
2. Once uninstalled, delete temporary files in your Windows PC. 
3. Delete Trend Micro files from the following locations:
   • C:\ProgramData\Trend Micro
   • C:\Program Files\Trend Micro
   • C:\Program Files (x86) \Trend Micro
   • C:\Users\[User Name]\AppData\Local
   • C:\Users\[User Name]\AppData\Local Low
   • C:\Users\[User Name]\AppData\Roaming
4. Also, delete Registry items Trend Micro created:

   BEFORE YOU PROCEED: Make sure to back up the registry before deleting these items.

   • HKEY_CURRENT_USER\Software\Trend Micro
   • HKEY_LOCAL_MACHINE\SOFTWARE\Trend Micro
   • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trend Micro
5. Restart your computer then reinstall Trend Micro Security by following the steps here.

Hi @cywarner ,

Welcome to Trend Micro Home Users Community.

Can you send us a screenshot of the error message that you have encountered?

Hi @mrg55 ,

While Trend Micro 17.7.1979 still works with Windows 7, the latest version 17.8.1192 will only be available for some editions of Windows 10 and Windows 11. The end of support day for Windows 7 was on January 14, 2020 and after this date, we can only provide limited technical support for issues encountered on Windows 7. Windows 7 users can still visit our Support Website for technical solutions or can consider upgrading to the latest operating system to stay protected.

To know more about Windows 7 EOS, kindly refer to this link: Trend Micro End of Support Advisory for Windows 7 | Trend Micro Help Center