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Hi @tladybetty1 ,

We're sorry to hear about this inconvenience.

Hope we can get more information about your concern so that we can better assist you.

Thank you.

Hello @afinity2 ,

Welcome to Trend Micro Home Users Community!

Kindly refer to this link to uninstall the free trial subscription of Trend Micro off of your desktop.

Hope this helps.

Hi @sheriefmansi ,

Welcome to Trend Micro Home Users Community!

Trend Micro Ultimate Security from Best Buy is indeed bundled with VPN and is called Trend Micro VPN Proxy One Pro.

If the subscription is with the 30-day free trial, then you may follow the activation steps here.

Hope this helps.

Hi @claudiubotezatu ,

Apologies for the inconvenience. When you want to close Trend Micro from the system tray or disable its protection, it might seem like the same thing, but they're actually different:

1. Exiting Trend Micro from the system tray: You don't need the main console password for this. It's designed this way to make it easier for people who use the program a lot. You can quickly access it without having to type in the password every time, which makes things faster and more convenient.

2. Disabling Trend Micro protection for Windows: This does require a password. It's an extra layer of security to stop anyone unauthorized from messing with the program's settings. This helps keep your cybersecurity protection strong and reliable.

Moreover, if you've already set up a main console password to stop unauthorized changes, you'll need to enter that password when you're exiting from the system tray.

Hope this helps.

Hi @Anime_007 ,

Thank you for sharing this information.

While Trend Micro Password Manager can be used for multiple devices, we encourage users to only employ it for personal use to prevent sharing account information, including passwords, to another individual.

Thank you.

Hi @davejean ,

There is an option to turn off the automatic renewal on the shopping cart in your region. Here are the steps:

1. Click on the Auto-Renewal ON button under the product name on the shopping cart.
2. At the bottom part of the pop-up, tick the circle for Off Month Subscription - .
3. Click the Update button to save changes.

If by chance the automatic renewal is enabled after your purchase, you may refer here.

Hope this helps.

Hi @cywarner ,

Welcome to Trend Micro Home Users Community.

Can you send us a screenshot of the error message that you have encountered?

Hi @janelletb1 ,

Welcome to Trend Micro Home Users Community.

anz@edmapac.trendmicro.com is a legitimate email address of Trend Micro. Through this email you may receive online renewal notifications and important reminders from our sales or marketing teams.

Thank you.

Hi @adgx3 ,

Thank you for exploring that option. It's good to hear that it's up and running correctly now.

Don't hesitate to reach us back should there be an assistance needed.

Thank you.

Hi @dblackwi ,

Welcome to Trend Micro Community!

You can find your Trend Micro Account information by signing in here.

Hope this helps.