Hi @Anime_007,

To better assist you further about your concern, do you mind providing us with the following information.

Mobile Security version:

Pattern version:

Thank you!

I don’t have a android   I have apple cell phone 

Hi @creeker49​, 

Are you experiencing the same issue mentioned in the post above? If you need to update your Trend Micro Mobile Security for iOS, you can follow the instructions here How to upgrade Trend Micro Mobile Security on iPhone or iPad | Trend Micro Help Center

Let us know if you need further assistance. Thank you!

@tm_chard​ the mobile security version is 16.2.0.5178 and the pattern version is 2.741.00