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tm_chard

 tm_chard

Joined: 8/20/2024

  • Blog Posts
  • Ideas
  • Forum Posts
  • firewall

    Mon, 05 Aug 2024 12:14:48 GMT – firewall

    Hi @teenmura,

    Thank you for the update. Please let us know if there's any changes or if the issue re-occurs. 

  • dsa_scan.cmd deep security not working

    Mon, 29 Jul 2024 20:41:30 GMT – dsa_scan.cmd deep security not working

    Hi @damiencommenge 

    For concerns related to Trend Micro Deep Security, you may contact our Enterprise Department through Contact Support (trendmicro.com)

  • trend micro blocks python pip3 by default

    Mon, 29 Jul 2024 12:34:27 GMT – trend micro blocks python pip3 by default

    Hi @billghaida,

    As mentioned by my colleague, do you mind providing us with the following information:

    1. The exact error message or notification you received when attempting to use pip. A screenshot would be greatly appreciated.
    2. The name and version of the Trend Micro program you are using.
    3. Any recent updates or changes made to your system or software configuration that might be relevant to this issue.

  • envoi numéro de licence périmée pour enseignant

    Mon, 01 Jul 2024 16:39:19 GMT – envoi numéro de licence périmée pour enseignant

    Hi @emmanuelleherve 

    Bonne journée!

    Normalement, pour ce type de problème, en cas de problème avec le numéro de série, vous devez d’abord vérifier auprès d’eux car ils gèrent la distribution des licences et en cas de problème, ils contacteront Trend Micro qui peut vérifier la licence car ils disposent des informations d’identification nécessaires pour vérifier le compte de ces licences d’achat.

  • threats unable to be quarantined

    Wed, 26 Jun 2024 12:15:42 GMT – threats unable to be quarantined

    Hi @murraydstr,

    Can you tell us what threats were detected by Trend Micro. If possible, please send a screen shot of the Security Report so we can view then as well.

    We'll be waiting for your response.

    Thank you!

  • installation of security agent onto mac monteray

    Thu, 20 Jun 2024 12:06:30 GMT – installation of security agent onto mac monteray

    Hi @gward,

    About your concern, I just want to clarify what Trend Micro product you're using.

    Based on what you mentioned it seems that you're using our business product.

    Since we are only trained for Trend Micro Home Products, you can refer to this link to check our other hotlines for different regions:
    https://success.trendmicro.com/dcx/s/contactus?language=en_US

    Let me know if you have questions.

  • quarantined mails sent to end user

    Thu, 06 Jun 2024 12:02:05 GMT – quarantined mails sent to end user

    Hi @nababa12 

    To better assist you with this, can you provide the following information:

    Trend Micro Product:

    Screenshot of the Quarantine mails:

  • manage your account page on trend micro page goes to a 404 page.

    Fri, 31 May 2024 17:32:26 GMT – manage your account page on trend micro page goes to a 404 page.

    Hi @davevt31,

    Thank you for sharing you suggestion and assisting with the concern, we really appreciate it.

    Hi @arlenebrown,

    Once you access the Trend Micro account, you can follow the steps on this link to renew the subscription.

    How to Update Credit Card Info for Trend Micro Subscriptions

    Hope this helps!

     

  • keystroke encryption feature

    Thu, 30 May 2024 12:08:55 GMT – keystroke encryption feature

    @Anime_007 

    Yes, if the credentials are being copied from Password Manager, they are protected.

  • why is trend micro identifying the michigan daily the student newspaper at the university of michigan as a web threat

    Thu, 30 May 2024 12:03:49 GMT – why is trend micro identifying the michigan daily the student newspaper at the university of michigan as a web threat

    Hi @charlotte_wolter 

     

    Can you please provide the exact URL link of the page so we can check as well. At the same time, you could also file for a reclassification.

    You can go to https://global.sitesafety.trendmicro.com/ and search the URL once the results are shown, you will have an option to reclassify the site.

     

     Hope this helps!

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