tm_chard

Hi @teenmura,

Thank you for the update. Please let us know if there's any changes or if the issue re-occurs. 

Hi @damiencommenge 

For concerns related to Trend Micro Deep Security, you may contact our Enterprise Department through Contact Support (trendmicro.com)

Hi @billghaida,

As mentioned by my colleague, do you mind providing us with the following information:

1. The exact error message or notification you received when attempting to use pip. A screenshot would be greatly appreciated.
2. The name and version of the Trend Micro program you are using.
3. Any recent updates or changes made to your system or software configuration that might be relevant to this issue.

Hi @emmanuelleherve 

Bonne journée!

Normalement, pour ce type de problème, en cas de problème avec le numéro de série, vous devez d’abord vérifier auprès d’eux car ils gèrent la distribution des licences et en cas de problème, ils contacteront Trend Micro qui peut vérifier la licence car ils disposent des informations d’identification nécessaires pour vérifier le compte de ces licences d’achat.

Hi @murraydstr,

Can you tell us what threats were detected by Trend Micro. If possible, please send a screen shot of the Security Report so we can view then as well.

We'll be waiting for your response.

Thank you!

Hi @gward,

About your concern, I just want to clarify what Trend Micro product you're using.

Based on what you mentioned it seems that you're using our business product.

Since we are only trained for Trend Micro Home Products, you can refer to this link to check our other hotlines for different regions:
https://success.trendmicro.com/dcx/s/contactus?language=en_US

Let me know if you have questions.

Hi @nababa12 

To better assist you with this, can you provide the following information:

Trend Micro Product:

Screenshot of the Quarantine mails:

Hi @davevt31,

Thank you for sharing you suggestion and assisting with the concern, we really appreciate it.

Hi @arlenebrown,

Once you access the Trend Micro account, you can follow the steps on this link to renew the subscription.

How to Update Credit Card Info for Trend Micro Subscriptions

Hope this helps!

@Anime_007 

Yes, if the credentials are being copied from Password Manager, they are protected.

Hi @charlotte_wolter 

Can you please provide the exact URL link of the page so we can check as well. At the same time, you could also file for a reclassification.

You can go to https://global.sitesafety.trendmicro.com/ and search the URL once the results are shown, you will have an option to reclassify the site.

 Hope this helps!