tm_chard

@maward7190

Just to confirm, was the issue happening on other browsers like Edge when the toolbar was installed? If you haven't check, can you help verify. You can check the link below on where to get the Toolbar for the browser

Install Trend Micro Toolbar on Windows Browsers: Step-by-Step Guide | Trend Micro Help Center

Also, can you help us check again, re-install the toolbar on Chrome and provide us the toolbar version and verify if the issue is still happening.

Thank you!

Hi @yewhyin,

It is still a normal behavior for Password Manager when it doesn't automatically login on some sites. This is because of how some websites are created. 

We also want to confirm if you're using an extension that auto refreshes the page and if the same issue happens on other browsers.

Hi @murraydstr,

Can you tell us what threats were detected by Trend Micro. If possible, please send a screen shot of the Security Report so we can view then as well.

We'll be waiting for your response.

Thank you!

Hi @gward,

About your concern, I just want to clarify what Trend Micro product you're using.

Based on what you mentioned it seems that you're using our business product.

Since we are only trained for Trend Micro Home Products, you can refer to this link to check our other hotlines for different regions:
https://success.trendmicro.com/dcx/s/contactus?language=en_US

Let me know if you have questions.

Hi @nababa12 

To better assist you with this, can you provide the following information:

Trend Micro Product:

Screenshot of the Quarantine mails:

Hi @davevt31,

Thank you for sharing you suggestion and assisting with the concern, we really appreciate it.

Hi @arlenebrown,

Once you access the Trend Micro account, you can follow the steps on this link to renew the subscription.

How to Update Credit Card Info for Trend Micro Subscriptions

Hope this helps!

Hi @bennetap 

At the moment Trend Micro only detects saved password on our supported browsers which are Chrome, Edge and Firefox but nothing more specific.

If you're getting the notification, it's normally on your default browser but I would suggest checking the other supported browsers if you used them.

@mrpeterjohnston 

I get what you're saying that when the password is not set yet you can exit Trend Micro without the enable password prompt whereas disabling protection against viruses and spyware has that specific prompt. We'll clarify why that is but for now this is the current process if you want to specifically disable the Protection against viruses and spyware.

@claudiubotezatu 

There might be a misunderstanding with what @tm_ash said. What he meant by "Closing the app doesn't stop the protection" is simply closing the console, that's why he followed his statement with "But if you disable it, your computer is left unprotected and could be at risk" which is exiting the program.

Hi @aimeepaige18 

Thank you for the information.

Can you also provide the Trend Micro Mobile Security version.

How to check if Trend Micro is in its latest version on iOS | Trend Micro Help Center

Hi @wjsolomon01 

Can you try the steps on How to activate Mobile Security for Android | Trend Micro Help Center to try and activate Trend Micro Mobile Security using your Trend Micro account.

If you are still encountering the issue, please help attached a screen shot of the error message you are getting.

Thank you!