The Lost Device Protection feature will be discontinued by October 5, 2025. Click here for details and alternative solutions.
Thank you very much again for the feedback.
We apologize. As of the moment we don't have an exact ETA for the fix on this issue, but we will provide an update once we have one.
Thank you for sharing and informing us that the solution work on your computer. We will keep everyone informed once a permanent solution is released for this issue.
Thank you for the update. Kindly ensure that you have the latest version installed on your machine.
To check if your Trend Micro program is updated, you may follow the steps on the article below:
Check Trend Micro program version on Windows
We apologized for the inconvenience. We are currently investigating the issue and working on a fix for this. We'll provide updates once we have any.
The current 11.5 version should already be compatible with Sonoma. Kindly check if you're already using the most updated build.
A new version of the program is also under development and will be release around late October or Early November.
Hope this helps!