Hi @julieannbyers ,

Please provide the following information below to narrow down the concern.

1. What device do you encounter the issue?
2. Do you have other VPN program? If yes, please disable it then check if you can access the internet.
3. Did you receive any error message? Please provide the exact error message. 

If the issue is with your mobile phone and you have Trend Micro Mobile Security, please disable the Web Guard then test if you can access the internet.