Hi @cindymorris,

Welcome to Trend Micro Community!

We've reviewed your account, and the only active license is your Trend Micro Password Manager, which doesn't block emails from Outlook.

Sometimes, legitimate emails like password reset notifications can end up in your spam or junk folder. To ensure you receive them, add Asics.com to your Outlook account's safe senders list or whitelist. This will help ensure that emails from Asics.com are delivered directly to your inbox.

To add Asics.com to your sender's whitelist in Outlook, follow these steps:

1. Open Outlook: Sign in to your Outlook in a browser. 

2. Go to Settings: Click on the "Settings" gear icon located in the top-right corner of the Outlook window.

3. Open Options: In the dropdown menu, select "View all Outlook settings" at the bottom.

4. Navigate to Junk Email: In the settings window, go to the "Mail" category, then select "Junk email" from the options on the left-hand side.

5. Safe Senders and Domains: Scroll down to the "Safe senders and domains" section.

6. Add Asics.com: Enter "@asics.com" into the text box under "Safe senders and domains". This ensures that all emails from Asics.com will be considered safe and delivered to your inbox.

7. Save Changes

Let us know if you have more questions.