@tm_carlo​ Hello Carlo, Ive just recieved the email however i am slightly confused on what i am meant to do with the links its provided Can you please explain it for me sorry!

Hi @Repata​, 

The email you received earlier was an automated system-generated message confirming the case creation. You may disregard it. I have sent you another email requesting your callback details. Could you please provide these details so that we can arrange it for you?

Thank you for your cooperation.

@tm_carlo​ Hello carlo! Ive just updated my antivirus onto 17.8.1192 and my browsing has immediately gone back to full speed again Im not sure why but the previous version 17.8.1182 Caused my browsing to slow down. Thank you so much for your great service!