Hi @jerseyherbie,

Welcome to Trend Micro Home Users Community!

1. May we know the device and OS that you are using? (Windows, Mac, Android)
2. Also, may we know what is the type of scan that was used on the issue? (Quick Scan, Full Scan, Scheduled Scan)
3. You may also provide a screenshot.

If you are using Windows, you may try to restart the Trend Micro Components for initial troubleshooting. Kindly check the article below for the guide.

How to Easily Restart Trend Micro Protection on Windows | Trend Micro Help Center

Thank you.