tm_karl

Ciao @Roberto,

Volevo farvi sapere che le versioni dei nostri programmi non sono denominate per anno, quindi non esiste una "versione 2025".
 
Tuttavia, la versione più recente del nostro programma è la 17.8. Per eseguire l'aggiornamento all'ultima versione, seguire la guida collegata di seguito:

Update Trend Micro Security on All Devices: Step-by-Step Guide | Trend Micro Help Center

Hi @wendylovesme59,

You’ll still be able to access and use the Community just as you did before, including on Windows 10.

As stated on the Migration Overview, some of the changes are New Community URL and Profile Information Transfer, so you shouldn’t experience any issues with your current setup.

Hope this helps!

Hi @dschneider,

Welcome to Trend Micro Home Users Community!

It seems like your query is for Trend Micro for Business Products such as Apex One and Worry Free.

You may contact our Corporate Technical Support using the link below:

https://success.trendmicro.com/en-US/

Hope this helps!

Hi @redrug, @lfougere, @alangr7, @ginad2171, @markjenk,

Welcome to Trend Micro Home Users Community!

The community forum will remain a place for discussion, feedback, and sharing ideas with fellow users and Trend Micro Experts.

We appreciate your understanding and patience as we work to improve our community space.

Hi @jerseyherbie,

Welcome to Trend Micro Home Users Community!

1. May we know the device and OS that you are using? (Windows, Mac, Android)
2. Also, may we know what is the type of scan that was used on the issue? (Quick Scan, Full Scan, Scheduled Scan)
3. You may also provide a screenshot.

If you are using Windows, you may try to restart the Trend Micro Components for initial troubleshooting. Kindly check the article below for the guide.

How to Easily Restart Trend Micro Protection on Windows | Trend Micro Help Center

Thank you.

Hi @edp,

Welcome to Trend Micro Home Users Community!

May we know what is the name of the Trend Micro Product that you are trying to install?

If you are trying to install a Trend Micro for Home Product such as Trend Micro Antivirus + Security, Internet Security and Maximum Security, Windows 7 is no longer supported. 

Reference: Trend Micro Security System Requirements for Windows | Trend Micro Help Center

However, if you are using Trend Micro for Business Products such as Apex One and Worry Free, please reach out to their dedicated support team for assistance. Kindly check the link below to contact their support team.

Trend Micro for Business | Contact Support

Hope this helps!

Hi @pamelaravage,

Welcome to Trend Micro Home Users Community!

Since there is a detection from Email Defender, it is possible that the content of the email is malicious.

If you really want to turn off the feature, you may disable it temporarily, but it is recommended to enable it again for your protection. Kindly check our help center guide below on how to Turn OFF/ON the feature.

• How To Turn OFF Email Defender
• How To Turn ON Email Defender

You may also check Secure Your Gmail, Yahoo, and Outlook Mail with Email Defender to know more on how Email Defender works. 

Hope this helps!

Hi @alombardojr,

Welcome to Trend Micro Home Users Community!

For clarification, are you saying that Trend Micro Mobile Security is the one causing the shut down on your Android phone?

If that is the case, you may check for other factors:

• Check your Battery Health: Ensure your phone's battery isn't degraded. Over time, batteries lose capacity and may cause the phone to shut down prematurely.
• Overheating: Excessive heat can cause phones to shut down.
• System Updates: Check for any available system updates for your phone. Manufacturers often release updates that improve stability and fix bugs.
• Background Apps: Close any apps running in the background that you're not actively using. Background apps can drain battery, potentially causing shutdowns.

Hope this helps!

Hi @albertlee0325,

Welcome to Trend Micro Home Users Community!

You may check for recently installed applications on your phone.

1. Go to your phone's settings.
2. Go to Applications.
3. Review the list of installed apps.
4. Pay attention to any apps that you don't recognize or that were installed around the time you lost your phone.

Hope this helps!

Hi @woodartisan55,

You may try the steps below:

Uninstall McAfee via Control Panel:

1. Open the Control Panel on your PC (you can search for it in the Start menu).
2. Navigate to "Programs" or "Programs and Features."
3. Locate McAfee software from the list of installed programs.
4. Right-click on McAfee and select "Uninstall" or "Change."
5. Follow the prompts to uninstall McAfee. You may be required to enter your administrator password or provide confirmation.

If you are still unable to remove it, you may contact McAfee Technical Support for assistance. They may provide additional guidance or tools to help with the removal process.

Thank you!