tm_karl

Hi @yewhyin,

Welcome to Trend Micro Home Users Community!

This thread is set to private to safeguard personal information.

I've checked the existing support case here on our end and I've watched the short clip of the issue and noticed that the login page of the site is blinking, however there is only a portion of the screen on the clip so I cannot confirm if the UI of the Password Manager is blinking as well.

Have you tried other browsers to check if it has the same issue?

Can you provide the exact steps on how the issue is occurring on your end so we can try to reproduce it on our end?

For initial troubleshooting, you may try the steps below.

Turn off Block third-party cookies.

1. 1. Open Google Chrome.
   2. Click ⋮ at the top right.
   3. Scroll down and click Settings.
   4. Click Privacy and security.
   5. Click Third-party cookies.
   6. If Block third-party cookies is selected, change it to either Allow third-party cookies or Block third-party cookies in Incognito mode.

You may also check How to automatically sign in to websites with Password Manager | Trend Micro Help Center

Note: Some websites implement their own security measures that prevent apps like Password Managers to function properly. This is very common on banking websites.

Can you also check if you have any Auto Refresh Extensions on your browser?

Thank you.

Hi @Anime_007,

1. I've replicated this on our end with several devices (Android and Windows) multiple times, and the data on the Vault (Passwords and Secure Notes) are displaying immediately or with minimal delay (1-3 seconds). There is no reported downtime on the server and internet connection can be a factor on the delay as well.

2. Since ID Protection is a new product, we are continuously working to enhance its capabilities and introduce new features that will further improve your experience. While the Export Feature is not yet included, we want to assure you that we are actively working on updates and enhancements to meet our users' needs. As of now, ID Protection only has the Import Password feature.

We greatly appreciate your feedback and are thrilled to hear that you find it better in terms of availability.

Hi @alombardojr,

Welcome to Trend Micro Home Users Community!

For clarification, are you saying that Trend Micro Mobile Security is the one causing the shut down on your Android phone?

If that is the case, you may check for other factors:

• Check your Battery Health: Ensure your phone's battery isn't degraded. Over time, batteries lose capacity and may cause the phone to shut down prematurely.
• Overheating: Excessive heat can cause phones to shut down.
• System Updates: Check for any available system updates for your phone. Manufacturers often release updates that improve stability and fix bugs.
• Background Apps: Close any apps running in the background that you're not actively using. Background apps can drain battery, potentially causing shutdowns.

Hope this helps!

Hi @albertlee0325,

Welcome to Trend Micro Home Users Community!

You may check for recently installed applications on your phone.

1. Go to your phone's settings.
2. Go to Applications.
3. Review the list of installed apps.
4. Pay attention to any apps that you don't recognize or that were installed around the time you lost your phone.

Hope this helps!

Merhaba @aev8114,

Trend Micro Home Kullanıcı Topluluğuna Hoş Geldiniz!

Özellik şu anda bakımdadır çünkü performansını iyileştirmek ve sorunları gidermek için aktif olarak çalışıyoruz. Özellik tekrar kullanılabilir olduğunda güncellemeler sağlayacağımızdan emin olabilirsiniz.

Teşekkür ederiz!

Hi @t_filiga_899c5e,

To help you on your concern, I would like to ask further description and explanation of the symptoms you are experiencing. Please let us know what happened and on what part did you encounter the problem. 

Thank you.

Merhaba @pehlivanilke44,

Size daha iyi yardımcı olabilmemiz için, karşılaştığınız belirli tehditler hakkında bize daha fazla ayrıntı verebilir misiniz? Sağlayabileceğiniz herhangi bir ek bilgi yardımcı olacaktır.

Merhaba @pehlivanilke44,

Size daha iyi yardımcı olabilmemiz için, karşılaştığınız belirli tehditler hakkında bize daha fazla ayrıntı verebilir misiniz? Sağlayabileceğiniz herhangi bir ek bilgi yardımcı olacaktır.

Hi @janelletb1,

Welcome to Trend Micro Home Users Community.

anz@edmapac.trendmicro.com is a legitimate email address of Trend Micro. This email usually sends online renewal email notification and sales or marketing notifications.

Thank you.

Hi @gertrudgevers,

Welcome to Trend Micro Home Users Community.

We sincerely apologize for any inconvenience you experienced.

We understand that you sought assistance from Apple to address the issue, and we want to clarify that our team had already released a new version of Trend Micro Mobile Security for iOS: 11.2.1071. This update solves the problem from the previous version (11.2.1070) and reverts the changes made to Web Guard.

It's regrettable that this information wasn't communicated to you sooner, we regret any additional expense you may have incurred and any inconvenience this situation may have caused you.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.