Maximum Security Console Window does not open

HI, I tried to find an answer in the search section but to the only responding answer headline there unfortunately didn't exist an answer page.
So I try here directly: After I had to reset my Windows (11) PC a lot of my programs didn't exist any more, only the files got saved. I also had to reinstall Trend Micro Maximum Security but since then the Console Window doesn't open. I tried several times to de-install completely and to re-install, without this problem having changed.
Any ideas?
Thanks and best,
Vera

Hello,

Try this troubleshooting steps to restart Trend Micro Components.

1. Press the Windows key + R to open the Run dialog.

2. Type supporttool.exe and click OK.

3. When prompted by the User Account Control, click Yes.

4. In the Trend Micro Diagnostic Toolkit, navigate to the (C) Uninstall tab.

5. Click 5. Stop all components and wait for the Trend Micro icon in the taskbar to disappear (this may take 10-30 seconds).

6. Then click 4. Start all components to restart them.

7. Try opening the Trend Micro program again.