TM_James

Hi,

Thank you for reaching out, and congratulations on your recent renewal!

I understand the concern — after renewing, the product may simply show "Activated" without displaying a specific expiration date. The best way to view your license details is through your Trend Micro Account:

1. Go to account.trendmicro.com
2. Sign in with your Trend Micro account credentials
3. Navigate to the Licenses section

From there, you'll be able to see your license expiration date, serial number, and the devices currently connected to it.

If you run into any issues accessing your account or have further questions, please don't hesitate to reach out. We're here to help.

Best regards,
James

Hi,

Thank you for following up on this — your persistence is appreciated!

We understand the need for a dedicated space for Trend Micro ID Protection discussions, and we agree it would greatly benefit the community. We are currently in the process of setting up a new forum thread specifically for ID Protection, so stay tuned for that update very soon.

In the meantime, please feel free to continue posting your questions here or in the relevant product forums — our team is actively keeping an eye on all discussions.

We appreciate your support and patience, and we look forward to providing a better experience for the ID Protection community!

Hello,

Thank you for reaching out to Trend Micro Support.

We appreciate your interest in using Trend Micro ID Protection on Mozilla Firefox. However, we would like to inform you that the ID Protection browser extension is currently not yet available for Firefox.

At this time, the extension is supported on the following browsers:
• Google Chrome
• Microsoft Edge

As an alternative, you may still access and manage your ID Protection features by logging in directly through the web dashboard at https://idprotect.trendmicro.com/ — this is accessible from any browser, including Firefox.

We understand this may be inconvenient, and we sincerely apologize for any disruption this may cause. Rest assured, our team is continuously working to expand browser support, and Firefox compatibility may be available in a future update.

Should you have any further questions or concerns, please don't hesitate to reach out. We're happy to assist.

Best regards,
James