TM_FG

Hey everyone,

If you’ve run into installation error 1603, 3002, 0xe0220019 while trying to install Trend Micro Security for Windows, here are some information that might help you.

Why This Happens

In many cases, these errors occur because the Windows version installed on your device is a Preview Build. Please note that Trend Micro only supports official, publicly released versions of Windows. If your build is not listed in our supported versions, there’s a high chance it’s a preview or insider build.

You can check our supported Windows versions here: Windows 11 release information

If your OS is indeed a preview build, we recommend installing an official release of Windows before attempting to reinstall Trend Micro.

Other Possible Causes

If you're using an official Windows build but still seeing these errors, it might be due to one of the following:

• An important component required for the installation couldn’t be set up properly
• You're using an outdated version of the installer

In these cases, please follow the step-by-step guide in our Help Center to resolve the issue:

1603, 3002, 0xe0220019 Install Error Code on Trend Micro for Windows

Need More Help?

feel free to share any questions or insights below!

Hey everyone,

We’ve been made aware of an issue where some users are not receiving the password retrieval email after clicking “Retrieve your password by email” in Trend Micro Security for Windows.

What’s Happening?

This appears to be a temporary issue affecting the email delivery for password recovery. Our team is actively investigating.

Temporary Workaround

If you're locked out and need to access your program settings, you can reinstall Trend Micro Security to reset the password setup.

You’ll need to uninstall the program using the Diagnostic Toolkit, then reinstall and create a new password during setup.

Full instructions here: Fix Unable to Receive Email to Retrieve Trend Micro Program Password

Let Us Know

If you're experiencing this too, feel free to reply to this thread. We’ll keep you posted once a fix is released.

Hi everyone,

We're currently seeing reports from users that their Trend Micro Password Manager license appears expired, even though their subscription is still active.

Why This Happens

This may be due to a syncing issue, expired subscription, or an outdated app version.

What You Can Do

Here’s a quick overview of what to check:

• Confirm your subscription status in your Trend Micro Account.
• If Password Manager is bundled with your Maximum Security, make sure the main license is active.
• If it's a standalone subscription, verify your purchase and renewal through your app store or retailer.
• Sign out and back in to refresh the license.
• Make sure you're using the latest version.
• Reinstall the app if needed.

For detailed step-by-step instructions, check out this article from our Help Center: Trend Micro Password Manager License Expiry Date Was Not Extended

Hi everyone,

Google has just released its April 2025 Android Security Bulletin, patching 62 vulnerabilities, including two critical zero-day flaws that were already being actively exploited.

What is a zero-day? It’s a security bug with no fix available at the time it's discovered or exploited—giving attackers a dangerous head start. That’s why staying updated is so important.

Who gets the update?

The patches apply to Android 13, 14, and 15. While Android vendors are notified about these issues a month before public release, updates may not reach all devices right away.

To check if your phone is up to date:

• Go to Settings
• Look under About phone or About device
• Tap Software updates to see if an update is available

If your phone shows a security patch level of 2025-04-05 or later, you’re covered. This level includes all the fixes from 2025-04-01 plus additional patches for kernel and third-party components. Not every device needs every patch, but the higher level is more complete.

Why this matters

Among the 62 issues fixed, two stand out as especially dangerous. These vulnerabilities exist in the Linux kernel’s USB audio component and can be exploited without any user interaction:

• CVE-2024-53150: An out-of-bounds flaw in the USB-audio driver that can lead to information disclosure. It was caused by a failure to properly check data lengths. It may allow local attackers to access sensitive information on the device.
• CVE-2024-53197: A privilege escalation vulnerability that, when chained with other exploits, was reportedly used in Serbia by law enforcement to access a student activist’s phone using Cellebrite tools.

We don’t yet know the full scope of the exploitation, but the fact that these zero-days were seen in real-world attacks is a good reminder to keep your device up to date.

What you can do

• Check your update settings
• Apply security patches as soon as they’re available
• Stay informed and aware of zero-day risks

As always, feel free to share any questions or insights below!

Stay safe,
— The Trend Micro Community Team

We’ve just rolled out a new update for Trend Micro ScamCheck, and we’re excited to share what’s new. This release focuses on strengthening scam protection and making the app even easier to use across both Android and iOS devices.

Release Information

• Release Date: April 8, 2025
• Build Versions:
  • Trend Micro ScamCheck on Google Play: 2.0.2031
  • Trend Micro ScamCheck on the App Store: 2.0.1868

New Features & Enhancements

Android

• Better Scam Link Protection: Scam link detection now works in popular messaging apps like LINE and Facebook Messenger, offering broader coverage.
• Custom Call Detection by Region: You can now set your region manually to improve the accuracy of scam call detection.

iOS

• Expanded URL Protection: We’ve introduced a VPN-based solution that enables URL checks across more apps, helping keep you safer online.
• Regional Call Detection Settings: Just like on Android, iOS users can now adjust their region to fine-tune call scam detection.
• Auto-Update for Call Patterns: Call detection rules now update automatically so you’re always protected against the latest threats.

Bug Fixes & Improvements

Android

• Users with expired licenses can no longer upload images using the default prompt.
• Onboarding text now displays correctly on all screen sizes.
• Activation keys will only appear for users with a valid CESSP license.
• Fixed an issue where the Risk Check feature showed incorrect phone call results.
• Error messages for failed redeem code attempts now clearly explain what went wrong.

iOS

• A missing Scam Check history item has been restored, so you can review past checks as expected.

Get the Update!

We encourage all users to update to the latest version to take advantage of these enhancements.

To download the latest version, visit:

• TM Check: Scam & Spam Blocker - Apps on Google Play
• TM Check: Scam & Spam Blocker on the App Store

Questions?

Drop your questions below, and your Trend Techie Buddy is here to help you out!

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