Joined: 8/20/2024
Hi Ace,
As I told in the last Email I sent you, I finally decided to install the Hotfix.
Thanks again for your help.
Ace Zafra had already installed this fix on my PC and I am glad to see that the "new fix" is working just fine. So we can that the problem/issue has now been resolved.
Thanks for the feedback.
I guess we are almost done and the upcoming update will get all of us "back in business.
In the meantime, I was hoping for some sort of compensation/token considering the number of hours (over 3 or 4 days) spent with Ace Zafra on the phone and remote access of my computer.
Since my license is up for renewal on February 25, 2024, an extension of my license and/or upgrade coverage would be be appreciated. I am leaving this suggestion in your hand!|
As mentioned in previous posts, the fix was installed by Ace Zafra, on my PC on January 25. As of today, the "solution/fix" it is still doing the job. PC is back to normal.
I still have a question: since this solution/fix is obviously working, why does it take so long to implement it? The only modification was to replace the existing "System_config.cfg" under the AMPS module which was creating the problem by a new version!!!.
After spending many hours over quite a few weeks ( 3 to 4 days ) with Trend Micro Support Teams (Phone and remote access of my computer) I am anxious to
see the end of this"saga
So far, so good: after 6 days of testing the "solution" it is still doing the job: my PC is working properly, no more delay.
I also have the same question , since this solution seems to have resolved problem/issue, I am wondering when the update will be available.
After spending many hours over quite a few weeks ( 3 to 4 days ) with Trend Micro Support Teams (Phone and remote access of my computer) I am anxious to
see the end of this"saga".
As mentioned on my post a 3 days ago, a few solutions (3) provided by their developers were tested and one of the solutions proved to be working fine and Ace Zafra and I decided to test it on my PC.
After 3 days of testing it is still doing the job: my PC is back to "normal". I no longer have to stop Trend Micro Security software.
Since this solution appears to be fine, we should get an update very soon, which will include this "solution"
I am keeping my fingers crossed and will keep you informed !!!
Earlier this morning, I was on the phone and "remote access" with Ace Zafra from Trend Micro Support Team and we tested a few solutions provided by their developers.
I believe that a solution has been found and we should get an update very soon, which will incorporate this potential "solution"
I am keeping my fingers crossed and will keep you informed !!!
I went through this process with Ace Zafra from Trend Micro Support Team when he was collecting logs (remote access) but it did not work. I just tried again, but no luck: the problems/issue is still there. I have to stop Trend Micro Security software in order to return to "normal" speed.
I was hoping that with a larger number of users reporting a similar problem, Trend Micro Tech Support Team would come up with a solution. But since I don't see any improvement/solution, I guess I will have to look for a new provider!!!
I initially reported this issue on December 5th, 2023. We are now ath end of January 24, 2024 and yet, no solution/fix !!!
I believe I was the first user who reported this problem on December 5th, 2023. If you have a look at my previous posts, I had already mentioned Trend Micro Maximum Security was installed on my HP All-in-One computer (Windows 11) , as well as on my wife computer which is also an HP All-in-One (Older model running on Windows 10).
I also mentioned that I had been working with Ace Zafra at Trend Micro Support for a quite few weeks, trying to resolve this problem, no later that January 12 (9 days ago). So far, no solution/explanation was found!!!
I hope that with larger number of users reporting a similar problem, Trend Micro Tech Support Team will come up with a solution. If not, I will have to move to another provider!!!