giguerejeanmarc

Hi Ace,

As I told in the last Email I sent you, I finally decided to install the Hotfix.

Thanks again for your help.

@giguerejeanmarc​ 

Ace Zafra had already installed this fix on my PC  and I am glad to see that the "new fix" is working just fine. So we can that the problem/issue has now been resolved.

@tm_carlo​ 

Thanks for the feedback.

I guess we are almost done and the upcoming update will get all of us "back in business.

In the meantime, I was hoping for some sort of compensation/token    considering the number of hours (over 3 or 4 days) spent with Ace Zafra on the phone and remote access of my computer.

Since my license is up for renewal on February 25, 2024, an extension of my license and/or upgrade coverage would be be appreciated. I am leaving this suggestion in your hand!|

@tm_carlo​ 

As mentioned in previous posts, the fix was installed by Ace Zafra, on my PC on January 25. As of today,  the "solution/fix" it is still doing the job.  PC is back to normal.

I still have a question:  since this solution/fix is obviously working, why does it take so long to implement it?  The only modification was to replace the existing "System_config.cfg" under the AMPS module which was creating the problem by a new version!!!.

After spending many hours over quite a few weeks ( 3 to 4 days ) with Trend Micro Support Teams (Phone and remote access of my computer) I am anxious to

see the end of this"saga

@giguerejeanmarc​ 

Earlier this morning, I was on the phone and "remote access" with Ace Zafra from Trend Micro Support Team and we tested a few solutions provided by their developers. 

I believe that a solution has been found and we should get an update very soon, which will incorporate this potential "solution"

I am keeping my fingers crossed and will keep you informed !!! 

@tm_vince​ 

I went through this process with Ace Zafra from Trend Micro Support Team when he was collecting logs (remote access) but it did not work. I just tried again, but no luck: the problems/issue is still there. I have to stop Trend Micro Security software in order to return to "normal" speed. 

I was hoping that with a larger number of users reporting a similar problem, Trend Micro Tech Support Team would come up with a solution.  But since I don't see any improvement/solution, I guess I will have to look for a new provider!!!

I initially reported this issue on December 5th, 2023. We are now ath end of January 24, 2024 and yet, no solution/fix !!!

I believe I was the first user who reported this problem on December 5th, 2023.  If you have a look at my previous posts, I had already mentioned Trend Micro Maximum Security was installed on my HP All-in-One computer (Windows 11) , as well as on my wife computer which is also an  HP All-in-One  (Older model running on Windows 10).

I also mentioned that I had been working with Ace Zafra at Trend Micro Support for a quite few weeks, trying to resolve this problem, no later that January 12 (9 days ago).  So far, no solution/explanation was found!!!

I hope that with larger number of users reporting a similar problem, Trend Micro Tech Support Team will come up with a solution.  If not, I will have to move to another provider!!!