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  • problem renewing subscription on one of our devices

    Hi,
    I have previously installed Trend micro on my desk PC . I have renewed my subscription and updated 3 other devices successfully but am having problems doing the same with the desk PC.

    The PC is connected to the internet but after entering the serial number a message pops up informing me that I am not connected to the internet.

    I have restarted the PC, the router closed and opened Trend to no avail. What do I do to fix this problem