Trend Micro Community!

Exciting News: Trend Micro ID Protection latest update is Here!

Enhance your identity security with the latest features in Trend Micro ID Protection. Explore the release notes for a comprehensive overview. Your safety is our utmost priority!

Trend Micro ID Protection 1.0 Release Notes

Trend Micro ID Protection Portal

Attention Trend Micro Community!

What Happened?

Customers have reported that apps/programs operate slower when Trend Micro Security is running on their computer, resulting in delays in their usage, and they have also noticed that apps are slower to start up and work compared to before.

What You Need to Know

The problem occurred because a special character was used in the code of a Trend Micro component, which caused incompatibility issues and resulted in the scan functionality problem.

What to Do?

Trend Micro has addressed this issue by releasing a new update on March 19, 2024, with build version 17.8.1192, which resolves the problem.

Recommended troubleshooting steps:
     1. Open the Trend Micro Main Console.
     2. Click ""About the Software"" to check for the latest update.
     3. After updating, verify that the new version is 17.8.1192.
     4. Test to see if the issue has been resolved and application performance has improved.

Need help?

If you're still having trouble after following the steps, just ask here in our community. Our Trend Micro Experts are here to help you out!

Join the discussion!

Sign in or create an account.

Trend Micro Community!

What happened?

"Unable to Continue" error message while using the Scan Website feature in Safari on your mobile device.

Product experts have identified the root cause of this problem. The iOS 17.3 OS version update introduced a change related to NSExtensionJavaScriptPreprocessingFile, which directly affects the functionality of the SafeSurfing extension used for website scanning.

Bug Fix

Trend Micro has reconfigured the affected function to ensure compatibility with the iOS 17.3 OS version. Now, you can seamlessly continue scanning websites in Safari without encountering any "Unable to Continue" error messages.

Update to Mobile Security 11.2.1054 today and keep your online activities secure and hassle-free.

Join the discussion!

Sign in or create an account.

Attention, Trend Micro Community!

We're reaching out to alert you about a concerning issue that some of our fellow Trend Micro users have encountered recently. It has come to our attention that individuals are receiving fraudulent cold calls masquerading as Trend Micro technical support representatives.

What's Happening?

These scam callers are posing as legitimate Trend Micro personnel, claiming they have detected issues on your computer or that your subscription needs renewal. Please be aware that Trend Micro does not initiate support calls of this nature. Do not allow these scammers to remotely access your computer.

What You Need to Know

• Identifying Scam Calls
  
  Genuine Trend Micro representatives will never contact you unsolicited via phone for technical support or subscription renewals. If you receive such a call, it is likely a scam.
  
  
  
• Protect Your Information
  
  Do not provide any personal or financial information to these callers. Trend Micro will never ask for sensitive information over the phone.
  
  
  
• Stay Vigilant
  
  If you're uncertain about the legitimacy of a call, hang up and contact Trend Micro directly through official channels to verify.

What to Do?

If you've received one of these scam calls:

• Report to Authorities
  
  Notify your local consumer protection agency or law enforcement about the scam call. Your report can help prevent others from falling victim to similar scams.
  
  
  
• Stay Informed
  
  Remember, Trend Micro never asks for personal or financial information over the phone. Stay vigilant and avoid responding to unsolicited requests.
  
  
  
• Review Your Activity
  
  Take a moment to check if you've recently shared personal information on unfamiliar websites. This can help identify potential sources of data breaches.
  
  
  
• Act Quickly: Report it to us!
  
  Don't hesitate to report the scam call to Trend Micro immediately. Your prompt action enables us to investigate and take necessary measures to protect our community from scammers.

Join the discussion!

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Trend Micro Community!

Mac users, get ready for the Cleaner One Pro and Trend Micro Cleaner Pro version 6.5.8 (5293) updates! Cleaner One Pro is your all-in-one Mac Clean Master, providing comprehensive disk cleaning and more. It's quick, easy to use, and features an intuitive user interface for a seamless experience.

Check out the release notes for a detailed overview. 

Cleaner One Pro 6.5.8 and Trend Micro Cleaner Pro 6.5.8 Release Notes

• Smart Scan Improved the Smart Scan result page for a better user experience. Now, you'll see a device rating – either ""Poor"" or ""Good"" based on deletable files, giving you a quick overview of your device's storage health. Plus, get personalized recommendations for efficient storage. Upgrade now for smarter storage management.
  
  

Need more help?

Trend Micro Community!

Exciting news! Apple has just released iOS 17.4, bringing a wave of new features and enhancements. While some changes are specific to our friends in the European Union, there's plenty for users worldwide to explore.

Let's dive into what's fresh in this update!

What's New with iOS 17.4

1. EU Changes
   • Significant alterations in the App Store and app operations to comply with the Digital Markets Act.
2. Alternative App Stores and New App Store Terms (EU)
   • Developers in the EU can now opt for alternative app stores, accompanied by a revamped fee structure.
3. Alternative Payment Options (EU)
   • Apps in the EU can now use alternative payment methods, bringing flexibility and a fee reduction for developers.
4. Third-Party Browser Updates (EU)
   • EU users can now choose a default browser other than Safari, promoting diversity.
5. NFC Access (EEA)
   • Enhanced contactless payments directly on the iPhone for EEA users, offering more choices.
6. Web Apps (EU)
   • After revisiting user feedback, restrictions on Progressive Web Apps (PWAs) in the EU have been lifted.
7. Gaming App Changes (Worldwide)
   • Streaming game apps now allowed on the App Store globally, unlocking new possibilities.
8. New Emoji
   • Fresh additions to the emoji family, including lime, a phoenix, and more, adding fun to your messages.
9. Messaging with Siri
   • Siri can now read incoming messages in different languages, tailoring the experience.
10. Podcasts and Music
    • Updates to the ""Listen Now"" tabs, podcast transcripts, and improved music recognition features.
11. New iMessage Security Protocol
    • Introducing PQ3 for enhanced iMessage security against future quantum threats.
12. iPhone 15 Battery Health
    • Redesigned battery interface for a quick overview of your iPhone 15's battery status.
13. Stolen Device Protection
    • Enhanced security options for stolen devices, giving users more control.
14. Stopwatch Live Activity
    • A live activity function added to the Stopwatch for dynamic and easy access.
15. Call Identification
    • Displaying verified business names during calls for improved caller information.
16. Messages for Business
    • Businesses can now provide transaction-related information via Messages for Business.
17. Apple TV App
    • Improved ""How to Watch"" section for a better viewing experience.
18. App Store
    • A revamped purchase history interface for a comprehensive view of account-wide purchases.
19. Clock Widget
    • Introducing a new City Digital Clock widget for your Home and Lock Screens.
20. Apple Cash Virtual Card Numbers
    • Generate virtual card numbers for Apple Cash purchases.
21. Real-Time Apple Card Integration
    • Third-party budget apps now have real-time access to Apple Card transactions.

How to Update to iOS 17.4?

To experience these fantastic features, update your iOS device to version 17.4:

• Go to Settings.
• Select General.
• Tap on Software Update.
• Choose Download and Install.

Is iOS 17.4  Compatible with Trend Micro Mobile Security?

Yes! Rest assured, Trend Micro Mobile Security is fully compatible with iOS 17.4, ensuring your device remains secure while enjoying the latest features. 

Need more help?